India Simba

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity. Analyzed large amounts of data to find patterns of fraud and anomalies. Produced detailed reports of fraud investigations and presented findings to senior management. Evaluated customer data to identify and prevent fraudulent activities. Self-motivated, with a strong sense of personal

responsibility. Tracked fraud cases and monitored trends to develop strategies for prevention.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Responded to customer requests for products, services, and company information.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assessed and resolved emergency roadside issues with urgency and empathy, playing a pivotal role in shaping customer experience.As a remote Response Associate, the position plays a critical role in shaping the customer experience. Always reassuring and voice guiding customers through real-time challenges such as towing, flat tires, lock-outs, jumpstarts, and winching, even when they are overwhelmed or upset. The ability to stay calm under pressure and prioritize their needs will be essential in enhancing their experience.