I am an unequivocally driven individual with over 8 years experience managing operations and leading business professionals to success. I'm driven to inspire those around me through leadership and love utilizing a creative approach to surpass goals.
I pride myself on my ability to work with any personality type and in a multitude of environments. I am highly personable, sharp, organized, and have often been praised for my positive attitude, particularly amidst challenging scenarios.
Overview
10
10
years of professional experience
Work History
Senior Sales Manager
The Irvine Company Apartment Communities
Irvine, CA
01.2019 - Current
Led multiple teams ranging from 6-12 top performing salespeople, collectively leasing wide range of multi-million dollar apartment assets.
Stabilized two ongoing reinvestment properties, lowering availability from 11% to 5% within 2 months.
Promoted within 6 months of getting hired for exemplary performance.
Achieved record Availability & Occupancy percentages YOY.
Created multiple digital training presentations in response to office closures for all communities in submarket to continue reaching performance objectives.
Promoted & chosen to lead the companies 2nd largest Centralized Sales Center in Orange County, comprised of 11 communities and 4,400+ units, after only 2 years with the company.
Ensured alignment with corporate partners and other sales regions with intentional communication.
Selected as At Our Core Award recipient for representing Core Values during companies most strenuous time; nominated by 6 peers and Senior Director of Operations.
Led marketing, education, and financials for entire Tustin/Irvine submarket.
Developed and strengthened neighboring retail relationship with The Tustin Marketplace partners.
Analyzed sales, product, and performance to determine necessary action regularly.
Expert in multiple programs including Salesforce, Onesite, Zingle, & Google Suite.
Received highest possible score on Yearly Review for 2 years in a row, for personal accomplishments and outstanding performance.
Leasing Manager
Lewis Apartment Communities
Rancho Cucamonga, CA
03.2018 - 01.2019
Led team of 4 salespeople at 400 unit community.
Managed several housing programs including Below Market Rate housing.
Analyzed pricing & financials daily, achieved rent growth of 10% in 6 months.
Assisted in managing Resident Services and Maintenance teams while staffing was in transition.
Leasing Specialist / Assistant Community Manager
Shea Properties
Dublin, CA
10.2015 - 03.2018
Hired as the sole Leasing Specialist, then promoted to Assistant Community Manager for excellent leasing performance & leadership.
Supervised the community during turnover heavy period; solely trained new Leasing Specialist and assisted in training Service Manager, Service Technician, and Porter.
Implemented all new office systems and coached others on sales model structure.
Resolved resident conflicts and boosted resident retention scored to 4.5/5, leading Norcal properties.
Executed all accounting functions of community and oversaw vendor communication, bill payment, and budget planning.
Oversaw ongoing reinvestment projects and collaborated with project mangers to establish scope of work, timelines, and readiness of each home. Completed over 80% of reinvestment project during tenor.
Leasing Consultant / Community Administrator
Lewis Apartment Communities
Rancho Cucamonga, CA
07.2014 - 09.2015
Hired as Leasing Consultant, achieved 'Lewis Leaders' reward for ranking in top performing group in the company.
Promoted to Community Administrator at brand new Lease Up community after 6 months.
Performed leasing when needed to assist in stabilization, in addition to managing all vendor communication and resident management.
Sales Associate / Cashier Manager
Victoria's Secret
Rancho Cucamonga, CA
11.2011 - 10.2013
Hired as a Sales associate & promoted to Cashier Manager within 1 year for consistent leadership of the Cash Wrap area.
Chosen to attend paid Management training program for career advancement within the company.
Led team efforts to prepare for Black Friday including implementing sales goals, structured store to increase ease of traffic, and organized staffing, which led to highest revenue for Black Friday yet.
Education
No Degree - Business Administration And Management
Chaffey College
Rancho Cucamonga, CA
05.2001 -
Skills
Rapport and relationship building
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Timeline
Senior Sales Manager
The Irvine Company Apartment Communities
01.2019 - Current
Leasing Manager
Lewis Apartment Communities
03.2018 - 01.2019
Leasing Specialist / Assistant Community Manager
Shea Properties
10.2015 - 03.2018
Leasing Consultant / Community Administrator
Lewis Apartment Communities
07.2014 - 09.2015
Sales Associate / Cashier Manager
Victoria's Secret
11.2011 - 10.2013
No Degree - Business Administration And Management
Senior Service Manager II - Gateway at The Irvine Company Apartment CommunitiesSenior Service Manager II - Gateway at The Irvine Company Apartment Communities