India Smith
Suffolk,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Alorica
10.2018 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Care Representative
Sitel
03.2015 - 10.2018
- Managed high call volume with exceptional professionalism and efficiency.
- Contributed to team success, consistently achieving call center performance metrics.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Technical Support Representative
Tmoblie
06.2011 - 03.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Responded promptly to incoming sales leads and requests for technical support.
Education
Associate of Science -
Virginia College - Birmingham
Birmingham, ALAssociate of Applied Science -
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Scheduling
- Information Security
- Paperwork Processing
- Complaint Resolution
- Data Entry
- Call Management
- Computer Proficiency
- Conflict Resolution
- Appointment Scheduling
- Call Center Experience
- Microsoft Excel
- Customer Service
Timeline
Customer Service Representative
Alorica
10.2018 - 12.2023
Customer Care Representative
Sitel
03.2015 - 10.2018
Technical Support Representative
Tmoblie
06.2011 - 03.2015
Associate of Science -
Virginia College - Birmingham
Associate of Applied Science -
Ultimate Medical Academy - Clearwater
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