India Stirgus
Dallas,TX
Summary
Dedicated and results-oriented Operations Manager with years of experience in the security industry. Proven track record of overseeing security operations, managing personnel, and ensuring compliance with safety standards. Adept at strategic planning, client relations, and incident management. Committed to enhancing operational efficiency and delivering exceptional security services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Operations Manager
USA Patrol Division
Dallas, Texas
08.2023 - Current
- Oversee and manage daily operations for a team of 200+ security personnel across multiple client sites.
- Develop and maintain schedules to ensure optimal coverage and response times.
- Conduct regular site visits and client meetings to ensure satisfaction and compliance with security protocols.
- Develop and implement strategic plans to improve service delivery and operational efficiency.
- Lead investigations of security incidents, ensuring proper documentation and reporting.
- Organize and conduct training programs for new hires and ongoing professional development for existing staff.
Account Manager
USA Patrol Division
Dallas, Texas
07.2022 - 08.2023
- Conducted performance evaluations and provided feedback to improve staff performance.
- Developed schedules and coordinated coverage for multiple client sites.
- Responded to security incidents, conducted investigations, and prepared detailed reports.
- Facilitated training sessions for new hires and ongoing training for staff.
- Collaborated with clients to understand their security needs and provided tailored solutions.
Patrol Major
USA Patrol Division
Dallas , TX
10.2021 - 07.2022
- Conducted regular patrols to monitor and ensure premises' safety and security.
- Provided training and guidance to officers on security procedures, emergency response, and customer service.
- Conducted performance evaluations and provide constructive feedback to improve officer performance.
- Provided on-the-job training for new security officers, enhancing their skills and knowledge.
- Maintained accurate logs and reports of patrol activities, incidents, and daily operations.
Security Officer
Allied Universal Security Services
Dallas, Texas
02.2021 - 10.2021
- Monitored surveillance equipment and report suspicious activities to appropriate authorities.
- Responded promptly to alarms, emergencies, and incidents, taking necessary actions to mitigate risks.
- Provideed excellent customer service to clients and visitors, addressing their inquiries and concerns.
- Patrolled assigned areas to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates.
- Ensured compliance with company policies and procedures and maintained a visible presence to deter criminal activity.
- Provided first aid and emergency response services to injured individuals.
Manager
SUBWAY®Restaurants
Dallas, Tex
08.2019 - 04.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Create and maintain schedule for employees.
- Interviewed, hired and trained new employees.
Personal Assistant
Just Key Productions
Dallas , Texas
12.2017 - 07.2019
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
- Screened telephone calls and inquiries and directed as appropriate.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
Front Desk Receptionist
Job 1 Youth Center
New Orl, LA
02.2015 - 10.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained accurate and organized schedule by confirming appointments.
- Efficiently handled incoming calls, delivered accurate information and facilitated connections with appropriate contacts.
- Resolved any patron complaints or issues in a timely fashion following established protocols.
- Updated patron information in databases regularly to ensure accuracy of records.
Education
High School Diploma -
New Orleans College Prep
New Orleans, LA06-2015
Skills
- Leadership and Team Management
- Client Relationship Management
- Key Performance Indicators
- Operations Management
- Incident Investigation and Reporting
- Strategic Planning and Implementation
- Budget and Resource Management
- Training and Development
- Emergency Response Coordination
- Security Systems and Technology Management
- Compliance and Safety Standards
Certification
- First Aid and CPR Certification
- MOAB
- Private Security Licence
Timeline
Sr. Operations Manager
USA Patrol Division
08.2023 - Current
Account Manager
USA Patrol Division
07.2022 - 08.2023
Patrol Major
USA Patrol Division
10.2021 - 07.2022
Security Officer
Allied Universal Security Services
02.2021 - 10.2021
Manager
SUBWAY®Restaurants
08.2019 - 04.2021
Personal Assistant
Just Key Productions
12.2017 - 07.2019
Front Desk Receptionist
Job 1 Youth Center
02.2015 - 10.2017
High School Diploma -
New Orleans College Prep
- First Aid and CPR Certification
- MOAB
- Private Security Licence
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