India Thompson
Montgomery,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Representative /Home Health Care Assistant
Teleperformance
Montgomery, Al
01.2023 - 06.2025
- Assisted customers with inquiries and resolved issues promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
SYKES
Montgomery, Al
05.2022 - 12.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Alorica
Montgomery, AL
09.2021 - 05.2022
- Responded to customer inquiries via phone and chat.
- Resolved product and service issues effectively.
- Collaborated with team members to improve service quality.
- Provided information about products and services to customers.
Education
The Bridge Academy
Montgomery, ALSkills
- Communication skills
- Active listening
- Effective communication
- Problem solving
- Call center experience
- Record keeping
Timeline
Customer Service Representative /Home Health Care Assistant
Teleperformance
01.2023 - 06.2025
Customer Service Representative
SYKES
05.2022 - 12.2023
Customer Service Representative
Alorica
09.2021 - 05.2022
The Bridge Academy
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