India Walters
Columbia,India
Summary
Detail-focused Formulation Technician known for productivity and efficiency in task completion. Possess strong capabilities in chemical handling, quality control protocols, and laboratory equipment operation. Excel in communication, teamwork, and problem-solving to achieve project goals. Committed to maintaining safety standards and procedural compliance in fast-paced environments. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Formulation Technician
Nephron Pharmaceuticals
04.2024 - Current
- Dispense and formulate raw materials
- Operate compounding equipment used in the formulation of a final sterile pharmaceutical product
- Adherence to safety protocols
- Ability to properly enter cleanrooms, maintain gown certification requirements, and demonstrate proper cleanroom environment behavior – such as aseptic technique
- Operate and navigate software systems including but not limited to: LabVantage, PIMS, FactoryTalk, RMLA, and EBR
- Operate and navigate equipment such as balances, formulation tanks, filter integrity testing equipment, and pH meters
Onboarding Specialist
Mosaic Research Management
09.2022 - 01.2024
- Collaborate with hiring managers and other team members to identify key competencies and skills required for each position and develop interview questions and assessments to evaluate candidates
- Develop and execute strategies to maintain engagement and communication with applicants throughout the recruiting process, including regular updates, reminders, and resources on company culture and values
- Coordinate with IT department to ensure seamless onboarding of new hires onto company systems and platforms
Customer Benefits Advisor
Unum
06.2021 - 08.2022
- Process claims for Long Term Care, Short Term Disability, and Long-Term Disability
- Analyze and interpret complex benefit plans and policies to provide accurate and detailed information to customers
- Serve as a knowledgeable resource for customers, providing guidance and support throughout the claims process
- Collaborate with the legal team to stay up to date on the latest industry regulations and ensure compliance with all laws and regulations pertaining to customer benefits
- Maintain a high level of knowledge and expertise in all areas of customer benefits, including Long Term Care, Short Term Disability, and Long-Term Disability, to provide accurate and up-to-date information to customers
Lab Technician
DHEC
Columbia, USA
08.2020 - 06.2021
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Prepared specimens and forms for transport to outside laboratories.
- Collected, labeled and stored lab samples according to laboratory specifications.
Business Office Associate
Lexington Medical Center
West Columbia, USA
09.2019 - 09.2020
- Assist in the implementation of new electronic health record system to improve efficiency and accuracy of patient data management
- Train and supervise new Business Office Associates to ensure they are knowledgeable and competent in their roles
- Assist in the development and implementation of privacy and security policies and procedures to ensure compliance with HIPAA regulations and protect patient information
- Scheduling patient appointments
- Answering multi-line phone systems to assist patients
Call Taker
City of Columbia
Columbia, USA
08.2018 - 09.2019
- Collaborate with emergency response teams to prioritize and dispatch resources efficiently
- Maintain a calm and professional demeanor while handling emergency calls to provide accurate information and dispatch appropriate services
- Answer emergency calls and gather necessary information to initiate emergency response
- Answer and process emergency and non-emergency calls in a timely and efficient manner
- Provide clear and concise instructions to callers during emergency situations, ensuring they understand and follow the necessary protocols for their safety
Communications Specialist
Department of Mental Health
Columbia, USA
10.2016 - 08.2018
- Oversaw all communications within specifically assigned territories
- Entered dispatch requests into Computer Assisted Dispatch (CAD) system to establish priority for each request
- Retrieved information about warrants, BOLOs, and reported thefts to support first responders in field
Program Assistant
Ft Jackson-Child Youth Services
, SC
03.2016 - 10.2016
- Developed fun, engaging programs to interest grades K-5
- Monitored and evaluated programs, services, and activities to keep operations in line with program vision, quality, and safety standards
- Monitored students to identify and address problem behaviors
- Supervised students in classrooms, cafeterias, halls, schoolyards, and on field trips
Education
Bachelor of Arts - Criminal Justice
University of South Carolina
Columbia, SC08.2016
Skills
- GMP compliance
- Written communication
- Regulatory compliance
- Reporting and documentation
- Data recording
- Analytical skills
- Call center operations
- Data entry
- Manufacturing practices
Timeline
Formulation Technician
Nephron Pharmaceuticals
04.2024 - Current
Onboarding Specialist
Mosaic Research Management
09.2022 - 01.2024
Customer Benefits Advisor
Unum
06.2021 - 08.2022
Lab Technician
DHEC
08.2020 - 06.2021
Business Office Associate
Lexington Medical Center
09.2019 - 09.2020
Call Taker
City of Columbia
08.2018 - 09.2019
Communications Specialist
Department of Mental Health
10.2016 - 08.2018
Program Assistant
Ft Jackson-Child Youth Services
03.2016 - 10.2016
Bachelor of Arts - Criminal Justice
University of South Carolina
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