Microsoft office
India Webb
Customer Support
Atlanta,GA
Summary
Pro-active and results oriented professional with broad customer service, data entry, cashier, purchasing, transactions, deposits, administrative support, and pharmacy production experience. Demonstrated hands on capability in the development and implementation of organization and file management plans to ensure company compliance. Solid planning and organizational skills in coordinating all aspects projects from inception through completion. Well-disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Certified MTM Pharmacy Technician (Call Center)
TabulaRasa Healthcare/ Cureatr (Medwise Rx)
06.2022 - Current
- Participates in required MTM Call Center operational meetings and training sessions as necessary
- Provides timely MTM services with pharmacist oversight
- Receives and responds to calls from both provider/physician’s offices and pharmacies
- Makes outbound calls to physicians and pharmacies
- Responds to requests from beneficiary service and other issues
- Contacts beneficiaries to explain the MTM program and schedules calls for pharmacist to complete patient interview
- Data entry, maintained accurate patient records, updated patient insurance information and medication profiles
- Contacts beneficiaries as needed for quarterly follow-ups
- Screens inbound phone calls and voicemail messages, determines appropriate action and escalates calls as needed
- Ensures first call resolution
- Effectively assesses beneficiary needs and concerns
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Certified Pharmacy Technician
CVS Pharmacy
09.2021 - 05.2022
- Assisted the pharmacist with preparation and distribution of medications
- Administered PCR Covid tests while wearing PPE and practicing proper safety protocol by sterilizing equipment and surfaces
- Data entry, maintained accurate patient records, updated patient insurance information and medication profiles
- Responded to patient requests and prescribers
- Assembled and stocked medications while maintaining drug inventory
- Recorded, calculated, and issued charges
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Appliance Sales Specialist/Cashier /Customer Service Representative (Seasonal)
The Home Depot
09.2015 - 12.2021
- Greeted and assisted customers with product selection when necessary
- Handled cash and card transactions; issued of receipts
- Prepared cash for deposits; Answered phone calls and tendered phone sales
- Supply and product requisition tracking; Data entry of purchases and contractor information
- Cross-trained to assist certain departments as necessary
- Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
- Assisted customers with guidelines on products and materials
- Practiced proper safety protocols and wore PPE such as gloves, safety glasses, and vests
- Ongoing department training pertaining to products and services.
- Developed strong relationships with suppliers, ensuring timely delivery of appliances and excellent support services.
Intern
Snapfinger Creek Animal Clinic (Part-time)
09.2013 - 06.2018
- Shadowed veterinarian during patient visits
- Provided animal care such as walking therapy while interacting and establishing relationships with pet owners and their pets
- Filled prescriptions and provided proper care instructions to pet owners.
- Increased client satisfaction by providing clear communication regarding diagnoses, treatments, and follow-up care.
Photo Technician (Part-time)
Walgreens
05.2016 - 10.2017
- Processed photo orders and passports
- Created photo memories to include calendars, posters, and books
- Practiced proper safety procedures such as wearing gloves while working with photo chemicals and keeping surfaces sterilized.
- Assisted customers in selecting appropriate photographic equipment, ensuring they were confident in their purchases.
- Reduced customer complaints by addressing issues promptly and offering resolutions that exceeded expectations.
Education
Bachelor of Science in Neuroscience -
Georgia State University
Basic Life Support Certification
Skills
Client Relationship Building
References
References and additional information provided upon establishment of mutual interests
Software
Five9
Timeline
Certified MTM Pharmacy Technician (Call Center)
TabulaRasa Healthcare/ Cureatr (Medwise Rx)
06.2022 - Current
Certified Pharmacy Technician
CVS Pharmacy
09.2021 - 05.2022
Photo Technician (Part-time)
Walgreens
05.2016 - 10.2017
Appliance Sales Specialist/Cashier /Customer Service Representative (Seasonal)
The Home Depot
09.2015 - 12.2021
Intern
Snapfinger Creek Animal Clinic (Part-time)
09.2013 - 06.2018
Bachelor of Science in Neuroscience -
Georgia State University
Basic Life Support Certification
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