India Webster
Raleigh,NC
Summary
Customer service representative who will bring top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Conduent
05.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Caregiver
Sunrise Senior Living
04.2022 - 05.2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
To-Go Specialist
Olive Garden
02.2021 - 04.2022
- Adapted quickly to menu changes and special promotions, accurately conveying information to customers.
- Enhanced customer experience by accurately taking and processing orders in a fast-paced environment.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveyed menu options over the telephone, and accurately estimated the time of delivery.
Crew Member
McDonald's
02.2020 - 12.2020
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Education
High School Diploma -
Leesville Road High School
Raleigh NC06-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
- Technical Support
- Exceptional oral and written communication skills
- Attention to detail and accuracy
- Multitasking and Adaptability
- Customer service
- Problem-solving
- Highly Accurate Typing
Timeline
Customer Service Representative
Conduent
05.2023 - 08.2024
Caregiver
Sunrise Senior Living
04.2022 - 05.2023
To-Go Specialist
Olive Garden
02.2021 - 04.2022
Crew Member
McDonald's
02.2020 - 12.2020
High School Diploma -
Leesville Road High School
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