India Whitaker
Olathe,KS
Summary
Dedicated and accomplished Customer Service Expert with a proven track record of delivering exceptional client satisfaction. Leveraging extensive sales experience and a knack for effective communication across diverse age groups, I aim to contribute my expertise in collaborating with insurance companies, generating invoices, and seamlessly handling billing processes to enhance the overall efficiency and profitability of a dynamic organization.
Overview
5
5
years of professional experience
Work History
Optician
Hunter Family Vision
10.2022 - Current
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Created invoices for insurance and patients.
Marketing Specialist
Hunter Family Vision
10.2022 - Current
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Updated social media platforms with latest news and updates of our offices.
- Monitored social media questions and comments and appropriately responded.
- Created customized marketing materials to increase product awareness.
Optometric Technician
Hunter Family Vision
05.2021 - Current
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
Paraeducator
Eudora Elementary School
09.2019 - 05.2021
- Completed online program regarding support for Autistic students
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Worked with all different ages from K-5th grade.
Sales Associate
Dollar General
01.2019 - 09.2019
- Key Holder for management
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
High school degree -
Eudora High School
Eudora, KS05.2019
Skills
- Black Belt as of 2017
- Customer Service Expert
- Word, PowerPoint, Google, and Spreadsheets
- Expert knowledge of Contacts/glasses
- Zoom
- Scheduling patients
- Marketing Expert
- Working with Multiple insurance Companies
- Collections and Invoice Processing
Timeline
Optician
Hunter Family Vision
10.2022 - Current
Marketing Specialist
Hunter Family Vision
10.2022 - Current
Optometric Technician
Hunter Family Vision
05.2021 - Current
Paraeducator
Eudora Elementary School
09.2019 - 05.2021
Sales Associate
Dollar General
01.2019 - 09.2019
High school degree -
Eudora High School
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