India Whitaker
Washington,US
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Also experienced with property management operations and tenant support. Utilizes effective communication for resolving tenant issues and coordinating maintenance activities. Track record of enhancing tenant satisfaction and maintaining property standards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Concierge
Park 7 Apartments
- Welcome tenants and visitors, ensuring smooth access and security.
- Organize and distribute packages, verifying recipient identity.
- Facilitate visitor navigation, enhancing building experience.
- Streamlined package distribution process, ensuring timely delivery and reducing tenant wait times while maintaining accurate ID verification.
Leasing Agent
Park 7 Apartments
- Greet and assist prospective tenants, enhancing customer satisfaction.
- Conduct unit tours and process applications, improving occupancy rates.
- Coordinate move-ins, move-outs, and inspections, ensuring smooth transitions.
- Address maintenance issues promptly, increasing tenant retention.
- Manage invoices and schedule exterminations, maintaining operational efficiency.
- Facilitated seamless move-in and move-out processes, enhancing tenant satisfaction and ensuring timely occupancy of units.
- Conducted thorough unit inspections, identifying maintenance needs that led to swift resolutions and improved tenant retention.
- Coordinated with maintenance teams to address tenant issues, fostering a responsive environment and elevating overall tenant experience.
- Promoted a welcoming atmosphere by greeting visitors warmly and providing informative tours of the property.
- Conducted detailed unit inspections to identify maintenance needs, leading to timely resolutions and enhanced tenant retention.
- Assisted in processing applications and verifying tenant background checks for lease approvals.
Compliance Assistance
Park 7 Apartments
- Conduct tenant audits ensuring accurate applications and charges, enhancing compliance.
- Approve or reject tenant applications post-leasing agent review, ensuring adherence to standards.
- Guide leasing agents in application corrections, facilitating third-party approvals.
- Manage tenant recertifications annually, maintaining compliance and accuracy.
- Collaborated with leasing agents to ensure accurate tenant applications, leading to streamlined approvals and enhanced tenant satisfaction.
Security
Allied Universal
- Greet tenants and verify IDs, ensuring safety and security.
- Conduct regular patrols, maintaining a secure environment.
- Escort unauthorized individuals, preventing security breaches.
- Fostered a welcoming atmosphere by greeting tenants, enhancing community trust and ensuring a sense of security.
- Conducted thorough patrols, identifying potential vulnerabilities and achieving substantial improvements in overall safety.
- Monitored surveillance feeds to detect suspicious activities, enabling prompt interventions and reducing incidents.
Armed SPO
Allied Universal Security
2023 - Current
- Excellent work attendance
- Enforce site access protocols, verify identification, and screen visitors using metal detectors, X-ray machines and security software
- Respond to alarms , disturbances, and emergency situations with effective and professional judgement
- Conduct armed security patrols to protect property and assets in accordance with SPO licensing standards.
- Prepare detailed incident, daily activity, and pass - down reports to maintain strong operational accountability.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provide courteous customer service while balancing firm enforcement of safety and security polices.
- Utilize CCTV and surveillance systems to monitor facility perimeters and suspicious behavior.
- Excellent communication skills, both verbal and written.
Receptionist
MBI Consulting, LLC
- Answer and direct phone calls in a polite and friendly manner
- Welcome visitors in a warm and friendly manner, and answer any questions visitors have
- Maintain reception area and all common areas in a clean and tidy manner at all times
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Keep detailed and accurate records of visitor requests and of calls received
- Receive deliveries; sort and distribute incoming mail
- Take inventory of supplies and restock as needed
- Maintain the general office filing system
Associate
Potbelly
04.2020 - 2023
- Demonstrates and reinforces Potbelly's Behaviors and Values
- Memorized menu for meal preparation
- Received telephone orders and prepared for customer pick-up
- Greeting guest as they entered establishment and provided aid for customers on menu selections
- Maintaining a clean environment; sweeping and mopping floor, wiping tables, chairs, and counters
- Re-stocking of condiments, as needed
Package Handler
FedEx Ground
05.2020
- Efficiently loaded and unloaded trucks, ensuring timely package handling.
- Scanned and labeled packages accurately, maintaining system integrity.
- Organized packages by truck numbers, enhancing delivery efficiency.
- Improved sorting process, contributing to faster dispatch times.
- Maintained accurate records of incoming and outgoing packages, contributing to inventory integrity and reducing discrepancies.
Education
High School Diploma -
Easter Senior High School
Washington, DC01.2020
Skills
- Team Player
- Surveillance
- Yardi
- Property Management
- Microsoft Office
- Outlook
- Strong Work Ethic
- Positive Attitude
- Communication Skills
- Word
- Excel
- PowerPoint
- Zoom
- Critical Thinking
- Problem Solving
- Time Management
- Networking
- Conflict Resolution
- Teams
Certification
- LITCH Certification
- Customer Service
- HUD Housing counselor certification
- CPR Certification
- First Aid Certification AED Certification
- Guard Card
- Situational Awareness Training
- Exceptional Customer Care
- Dealing with Aggressive behavior
- Managing Conflict
- 2025 Global code of ethics and business Conduct guidelines Annual refresher
- RTL- Active shooter refresher training
- Customer service
- Difficult people or situations
- Introduction to workplace violence
- Allied Universal Core Training Program
- 2025 North American code of Ethics
- Use of force training
- Avoid use of force
- Human trafficking
- Interaction with the unhoused
- Covid 19 ( All four classes)
- White gloves customer service
- Heliaus- Professional security
- Lisa- Talk to my manager/ Fix my pay
- Mercury
- S.T.O.P stair safety
Timeline
Package Handler
FedEx Ground
05.2020
Associate
Potbelly
04.2020 - 2023
Compliance Assistance
Park 7 Apartments
Security
Allied Universal
Receptionist
MBI Consulting, LLC
Concierge
Park 7 Apartments
Leasing Agent
Park 7 Apartments
Armed SPO
Allied Universal Security
2023 - Current
High School Diploma -
Easter Senior High School