India White
Marietta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Front End Manager
American Pie Pizzeria
07.2022 - Current
- Monitored cash drawers in number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Trained team members in successful strategies to meet operational and sales targets.
- Reviewed financial reports and trend forecasts.
Undergraduate Admissions Counselor
University Of West Georgia
08.2021 - 08.2023
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
Customer Service Representative
Quest Diagnostics
01.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Current - Sports Management
University of West Georgia
Carrollton, GA05.2025
Skills
- Microsoft Word
- Customer Consulting
- Critical Thinking
- Call Volume and Quality Metrics
- Understanding Customer Needs
- Document and Records Management
- Problem-Solving Skills
- Time Management
Timeline
Front End Manager
American Pie Pizzeria
07.2022 - Current
Undergraduate Admissions Counselor
University Of West Georgia
08.2021 - 08.2023
Customer Service Representative
Quest Diagnostics
01.2021 - 06.2022
Current - Sports Management
University of West Georgia
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