India Witcher
Prattville,Alabama
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly organized, proactive and punctual. Works well within team settings. Responds quickly to customer requests and concerns, and creates positive, inviting environment for customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Employee that boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Responsible and motivated. Offers excellent technical abilities with software and applications, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate Cashier
Ross Dress for Less
Prattville, Alabama
11.2021 - 03.2023
- Greeted customers and provided excellent customer service.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Operated a cash register to accurately process sales transactions.
- Helped other team members as needed during peak business times.
- Handled returns and exchanges according to established policies.
- Answered phone calls promptly with a professional demeanor.
- Assisted customers in locating items within the store.
- Provided information about products and services to customers.
- Resolved customer complaints or referred them to management for resolution.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
Crew Member/Store Opener & Closer
Tropical Smoothie
Legends Pkwy, Prattville, Alabama
12.2020 - 08.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Educated customers on menu items, product ingredients and nutritional values.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Opened store in accordance with corporate policies and procedures.
- Performed opening and closing duties such as setting up registers and balancing drawers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
Education
High School Diploma -
Marbury School
Marbury, AL06-2021
Autauga County Trade School(Medical Class)
Prattville, AL05-2020
Associate of Science - Current Study
Central Alabama Community College
Prattville, ALSkills
- Purchase Recommendations
- Customer Support
- Merchandising Expertise
- Quick Learner
- Handling Complaints
- Customer Engagement
- POS Operation
- Returns Processing
- Menu Memorization
- Health Code Compliance
- Inventory Restocking
- Customer Service
- Safe Food Handling
- Food Preparation
- Teamwork and Collaboration
- Workplace Efficiency
- Positive Company Representation
- Crew Leadership
- Safety Awareness
- Store Opening and Closing
- Verbal and Written Communication
- Complex Problem-Solving
- Cash Handling
- Supplies Monitoring and Restocking
- Telephone Etiquette
- Problem-Solving
- Integrity and Honesty
- Time Management
- Initiative and Self-Motivation
- Computer & Software Skills
References
References available upon request.
Timeline
Retail Sales Associate Cashier
Ross Dress for Less
11.2021 - 03.2023
Crew Member/Store Opener & Closer
Tropical Smoothie
12.2020 - 08.2021
High School Diploma -
Marbury School
Autauga County Trade School(Medical Class)
Associate of Science - Current Study
Central Alabama Community College
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