Dynamic healthcare professional with a proven track record at IU Health North Neurology Clinic, excelling in team leadership and electronic health records management. Adept at enhancing workflow efficiency and training staff, I bring strong problem-solving skills and a commitment to patient care excellence, ensuring high standards in all operations.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Administrator
Indys Learning Academy
Indianapolis, Indiana
07.2024 - Current
Managed daily operations of childcare facility and ensured compliance with regulations.
Developed and implemented age-appropriate educational programs for children.
Communicated with parents regarding child progress and development updates.
Oversaw inventory management of supplies and educational resources.
Attended professional development workshops related to early childhood education.
Created and maintained detailed records of children's health, development, attendance, and progress.
Team Lead -Medical Assistant III
IU Health North Neurology Clinic
Carmel, USA
10.2020 - 07.2024
Assisted physician with minor surgical procedures and administered Botox injections.
Trained and mentored staff on best practices and clinic procedures.
Facilitated communication between departments to improve workflow efficiency.
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Performed patient vital signs assessments to ensure accurate health monitoring.
Maintained electronic medical records for efficient patient data management.
Cleaned autoclave and sterilized tools to uphold safety standards.
Stocked and sanitized exam rooms to prepare for patient visits.
Managed administrative duties, including patient check-in/out and scheduling tests.
Triage pool messages to prioritize patient needs effectively.
Conducted inventory of sample medications and managed Botox inventory.
Medical Front Office Coordinator
Staff America
Indianapolis, USA
10.2017 - 10.2020
Assisted with insurance verification and patient registration processes.
Handled incoming calls, addressed inquiries, and directed patients accordingly.
Processed orders received via fax machine promptly.
Updated information and scanned documents into Cerner system.
Managed patient scheduling and appointment coordination for efficient office operations.
Patient Care Technician
Infectious Disease Clinic
Indianapolis, USA
04.2016 - 10.2017
Assisted healthcare providers with patient examinations and medical procedures.
Monitored patient vital signs and reported changes to nursing staff.
Prepared and maintained examination rooms for patient consultations.
Collected specimens for laboratory testing following safety protocols.
Documented patient interactions and care in electronic health records systems.
Education
Associate of Applied Science - Health Care Administration
Harrison College
Indianapolis, IN
12.2015
High School Diploma -
Arlington High School
Indianapolis, IN
05-2009
Skills
Inventory management
Electronic health records
Patient scheduling
Healthcare communication
Team leadership
Attention to detail
Problem solving
Effective communication
Conflict resolution
Staff training
Business administration
Customer relationship management
Certification
CPR Certified
Professional References
Olivia Fulk-IU RN Neurology-765-438-8230
Julie Conolly-IU NP Neurology- 317-677-6254
Dr. Riley Snook-Neurologist -317-698-5875
Sha'lah Timmons- IU Clinical Manager -317431-9416
Timeline
Administrator
Indys Learning Academy
07.2024 - Current
Team Lead -Medical Assistant III
IU Health North Neurology Clinic
10.2020 - 07.2024
Medical Front Office Coordinator
Staff America
10.2017 - 10.2020
Patient Care Technician
Infectious Disease Clinic
04.2016 - 10.2017
Associate of Applied Science - Health Care Administration
Executive Staff Member at LCD Academy - Learning, Caring, And Development AcademyExecutive Staff Member at LCD Academy - Learning, Caring, And Development Academy