India Young-Hernandez
Forney,TX
Summary
Accomplished Career Development & Customer Support Technician with over 5 years of experience providing strategic personnel support and overseeing administrative operations for complex military missions.
Overview
6
6
years of professional experience
Work History
Personnel Technician
USAF
McConnell AFB, KS
04.2019 - 12.2024
- Provided comprehensive personnel support to 18,000 Task Force members across 3 wings, 9 tenants, and GSUs, supporting AMC's largest dual tanker mission
- Advised Wing leadership on 78 programs related to force management and customer support, ensuring compliance with policies and directives.
- Ensured the accuracy and integrity of data for various systems, including TRs, management assessments, myDec, myEval, CMS, VPC, and MilPDs.
- Managed programs for evaluations, retirements, Leave eWeb, sponsorship, and DDRP (Drug Demand Reduction Program), updating duty information, and personnel records in MilPds (Military Personnel Data System).
- Collaborated with MPF and AFPC to resolve operational discrepancies within the Wing and provided guidance to Commanders and First Sergeants on headquarters' policies and procedures
- Oversaw management of vPC, CMS, and classifications, and supervised actions related to SOES, ESM, WAPS, and UIF in support of global missions
- Recognized as Performer of the Month for successfully coordinating 683 PCS (Permanent Change of Station) movements totaling $13.6M during a staffing shortage and improving the McConnell Out-processing Guide for better clarity.
- Supervised DEERS/RAPIDS equipment valued at $25K in the role of Site Security Manager, where I trained and mentored four technicians, earning positive feedback from customers.
- Managed the outbound assignments program, facilitating 12 Join Spouse, four Humanitarian, 30 EFMP (Exceptional Family Member Program), and three child custody assignments, leading to the seamless integration of 49 members with their families
- Streamlined passport processing procedures, achieving a 30% reduction in processing time as an alternate passport agent
- Processed 35 official government passports/visas, ensuring timely departures for personnel assigned overseas
- Served as a Technical Sergeant during a leadership transition, overseeing administrative services for 689 personnel and ensuring compliance with organizational standards
- Enhanced LeaveWeb accuracy by conducting audits, identifying and rectifying errors to recover 19 missed days for 8 members and prevent inspection discrepancies
- Directed and managed updates for 35 personnel disciplinary cases (UIF/Article 15) as the program manager for adverse actions, providing precise data to 22 supervisors
- Reduced system errors and redundancies by overseeing transaction registers and management assessment products
- Provided training and continuity for the newest unit at MAFB as the Customer Support Section Non-Commissioned Officer in Charge (NCOIC), instructing on 87 training tasks
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
Education
High School Diploma -
Arkansas High School
ArkansasSome college -
Southern Arkansas University
ArkansasSkills
- Personnel Management
- Compliance and Regulatory Adherence
- Data Integrity and Management
- Program Oversight and Improvement
- Team Leadership and Development
- Policy Interpretation and Implementation
- Friendly, Positive Attitude
- Time Management
- Verbal Communication
- Customer Service
- Dependable and Responsible
- Recordkeeping
- Team building
Accomplishments
- Air and Space Commendation Medal - It is awarded to Air Force personnel for outstanding achievement or meritorious service rendered specifically on behalf of the Air Force
Timeline
Personnel Technician
USAF
04.2019 - 12.2024
High School Diploma -
Arkansas High School
Some college -
Southern Arkansas University
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