Summary
Overview
Work History
Education
Skills
Timeline
Community Involvement
Community Involvement
Volunteer
India G. Pitts

India G. Pitts

Financial Center Manager
Columbus,OH

Summary

Self-motivated, results oriented professional with the ability to implement and cultivate current and new business relationships. Dedicated individual with a responsibility to use knowledge in banking to help build economic development within community. Passion for connecting others to great opportunities

Overview

8
8
years of professional experience

Work History

Financial Center Manager

Fifth Third Bank
06.2020 - Current
  • Opened and Developed Hamilton Quarter branch in New Albany, OH. Brand new Denovo location opening its doors July 2022.
  • Recruited and hired talent for operations and service delivery and managed branch by mentoring and cross-training new leadership as part of succession planning.
  • Assessed community needs and executed on banks strategy to connect with local Centers of Influence.
  • Built strong strategic relationships with local regulatory agencies within New Albany Ohio.
  • Utilized One Bank method including all lines of business to structure long lasting customer relationships.
  • Built Community Reinvestment Act related business by developing relationships through consistent calling efforts on existing and prospective customers in partnership with Line of Business partners.
  • Developed and cultivated relationships that lead to measurable lending and deposits opportunities for Fifth Third leading Hamilton Quarter branch to be #1 in One Bank referrals.
  • Collaborated with internal business partners to drive engagement of region associates in community development initiatives and deliver cohesive banking experience to customers.

Personal Banker

Fifth Third Bank
06.2017 - 06.2020
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Attend training on quarterly basis that helps keep up to date with any regulatory mandate.
  • Top performer with feedback surveys taken by clients on daily basis

Customer Service Representative

Fifth Third Bank
06.2015 - 06.2017
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Education

BBA - Finance

Tiffin University
Tiffin, OH
05.2014

Skills

  • Business Planning
  • Community Development Strategist
  • Execution-Focused Leadership
  • Financial Educator
  • Operational-Focused Leadership
  • Process Management
  • Regulatory Compliance
  • Relationship Builder
  • Relationship Nurturer Strategic Partnership
  • Microsoft Office (Word, Excel, Powerpoint, SharePoint)
  • Project Management
  • Financial Services

Timeline

Financial Center Manager

Fifth Third Bank
06.2020 - Current

Personal Banker

Fifth Third Bank
06.2017 - 06.2020

Customer Service Representative

Fifth Third Bank
06.2015 - 06.2017

BBA - Finance

Tiffin University

Community Involvement

Non-Profits: Impact / Buddy Up for Life/ Nationwide Children’s / Community Housing Network/ Salvation Army/ Goodwill / Central Ohio Transit Authority (COTA)

  • Worked with Non-Profits on the importance of Financial literacy (starting new checking accounts, coming up with a financial game plan that’s comfortable for the individual, and allowing the individual to not only visualize but physically see & feel a change in their over all financial picture).
  • Ability to influence, leverage relationships and persuade effectively to achieve success.
  • Ensure collaboration between cross-functional team members and facilitate trainings to inspire and motivate credit worthiness.
  • Build strong relationships and earns trust at all levels of the organization and among internal business partners that have created long term customers & partnerships.
  • Manage a portfolio of business clients and prospects.
  • Plan and facilitate financial wellness workshops.

Community Involvement

Non-Profits: Impact / Buddy Up for Life/ Nationwide Children’s / Community Housing Network/ Salvation Army/ Goodwill / Central Ohio Transit Authority (COTA)

  • Worked with Non-Profits on the importance of Financial literacy (starting new checking accounts, coming up with a financial game plan that’s comfortable for the individual, and allowing the individual to not only visualize but physically see & feel a change in their over all financial picture).
  • Ability to influence, leverage relationships and persuade effectively to achieve success.
  • Ensure collaboration between cross-functional team members and facilitate trainings to inspire and motivate credit worthiness.
  • Build strong relationships and earns trust at all levels of the organization and among internal business partners that have created long term customers & partnerships.
  • Manage a portfolio of business clients and prospects.
  • Plan and facilitate financial wellness workshops.

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India G. PittsFinancial Center Manager