Indiah Carter
Lewisville,TX
Summary
Service-focused Customer Care Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.
Fraud Analyst touting two years of expertise investigating suspicious financial activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Relentless professional known for working hard to determine risk levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Fraud Analyst
Bank Of America
Irving, TX
10.2019 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Flight Attendant
SkyWest Airlines
Dallas, TX
08.2018 - 10.2019
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Aviation Electronics Technician
US Navy
Great Lakes, IL
09.2012 - 01.2017
- Set up and operated precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems.
- Diagnosed faults and developed resolution plans.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
Education
Psychology
University of Memphis
Memphis, TNSkills
- Effective communication
- Fraud detection
- Good telephone etiquette
- Organization and Time management
- Customer Service
- Analytical skills
- Multitasking abilities
- Computer proficiency
- Good listening skills
Timeline
Senior Fraud Analyst
Bank Of America
10.2019 - Current
Flight Attendant
SkyWest Airlines
08.2018 - 10.2019
Aviation Electronics Technician
US Navy
09.2012 - 01.2017
Psychology
University of Memphis