India J. Jackson
Houston,TX
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Advacare Systems
01.2022 - Current
- Processing orders for Delivery and Pickup
- Answering 50-80 incoming calls providing great customer service while working from home
- Informing customers of the products that we provide and being knowledgeable about the different Dual Medical Equipment
- Being compassionate and understanding with families while they are grieving family members
- Answering Emails and communicating with dispatch about orders
- Also making outgoing calls to families to schedule Delivery and Pickup orders.
Clinical Administrator Coordinator
United Health Group
11.2015 - 08.2021
- Intake, research and resolve customer service inquiries and issues through multiple databases identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims
- Help guide and educate customers about the fundamentals and benefits of consumer- driven health care topics to include managing their health and well-being
- Inform members and assure they are aware of their rights as determined by HIPAA regulations
- Intervene with care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialist for assistance when needed
- Provide education and status on previously submitted pre authorizations or pre determination request
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
Lead Teller
Wells Fargo Bank
09.2013 - 02.2015
- Leveraged strong financial industry knowledge, stringent auditing methodologies, and exceptional client service and support excellence for this high-volume banking institution as a Full Time Lead Bank Teller
- Accurately processed customer transactions
- Maintained Cash Limits
- Cross Sell of branch banking products and ensured outstanding customer service and support was maintained
- Also opened and closed the branch in accordance with banks security policies and procedures; maintained high degree of accuracy and competency in processing bank transactions in a timely manner.
Education
High School Diploma -
Klein Forest High School
Houston, TXNo Degree - Education
Prairie View A& M University
Houston, TXSkills
- MICROSOFT Dynamics AX 2009
- MACESS
- CareOne
- UTD
- RX Claims
- MICROSOFT OFFICE SUITE
- QUICKBOOKS PRO 2017
- Facets
- Community Care
Timeline
Customer Service Representative
Advacare Systems
01.2022 - Current
Clinical Administrator Coordinator
United Health Group
11.2015 - 08.2021
Lead Teller
Wells Fargo Bank
09.2013 - 02.2015
High School Diploma -
Klein Forest High School
No Degree - Education
Prairie View A& M University
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