Indiana Belliar
Bayonne,NJ
Summary
Dynamic professional with a proven track record at Worldwide Flight Services, excelling in customer service and office administration. Expert in Microsoft Office suite and adept at time management, I've significantly enhanced team productivity and customer satisfaction. My strong organizational skills and ability to manage multiple projects demonstrate a commitment to excellence and efficiency.
Overview
3
3
years of professional experience
Work History
Aviation Administrative Assistant
Worldwide Flight Services
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Airline Customer Service Agent
Worldwide Flight Services
12.2023 - 02.2024
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Produced and shared customer service reports to support management decision-making.
Crew Trainer Manager
Damianos
10.2021 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Aircraft Piloting And Navigation
Njcu
Jersey City, NJSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Airline Customer Service Agent
Worldwide Flight Services
12.2023 - 02.2024
Aviation Administrative Assistant
Worldwide Flight Services
02.2023 - Current
Crew Trainer Manager
Damianos
10.2021 - 12.2023
Aircraft Piloting And Navigation
Njcu
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