INDIANA ICABALCETA

• Under the direction of the Personnel Director, performs work involved in processing new membership enrollments and transfers in the retirement system MBOS and MYNJ from the Division of pensions and benefits.
• Process new enrollments and transfers
• Certifies service and final salary for Retirees
• Start new deductions in payroll system (blue certifications for loans, back deductions, arrears & purchases and life insurance)
• Assist employees with Retirement Applications and loans applications
• Re-certify Loan deductions with the Division and Pension
• Completes and process of chapter 48 submission
• Death certification/verification of employment for pensions
• Work with payroll reports to calculate quarterly Pension contribution and loan payments etc.
• Report on excel Spreadsheet any changes that should be made to correct quarterly total/final payments for the quarter for Pensions
• Earning history reports to help facilitate the processing of employee certification and quarterly report.
• Administer quarterly pension reports along with the Director
• Oversee the New Hire Orientation Program to provide all information in regards to Pensions enrollments etc…
• Supervise all Pension the establishment and maintains all Pension records
• Processes DCRP enrollments and applications
• DCRP Changes and terminations.

• As a Record Support Technician II, I oversaw the Personnel filing room. I demonstrated confidentiality and secured all employee files and privacy. I am currently still training in Pension and Benefits.
• Assist the Pension Supervisor with Personnel work related to Pensions
• Assists employees in knowledge and understanding of their Pension and Health Benefits
• Worked with quarterly pension reports
• Resolve matters pertaining to employee benefits
• Maintain and organize files relating to employee benefits
• Entrusted with personal information of city employees
• Prepared reports and correspondence in connection with Pensions
• Responsible for investigations of pension procedures, complaints,
• Resolve Personnel matters
• Maintain detailed records of personnel files and updating relevant data
• Represents supervisors (Pension supervisor) in conducting departmental issues as required
• Communicate effectively both orally and in writing with employee officials.

Served as the Supervisor of a large department of 32 employees. Preformed roles in monitoring employee performance and ensured employees were delivering exceptional service to the customers. I oversaw all disciplinary action and ensured employees improved behavior.

• Supervised and managed a team of 32 bilingual salespeople
• Maintained Customer satisfaction while also increasing sales
• Mentored sales employee and made recommendations for management
• Employee Evaluations Project:
• Set up individual goals based on the needs and direction of the department
• Planned individual goal and targets for every year
• Created job descriptions for position
• Ensured employees received performance goals and development plans for the year
• Enforced to work towards common goal for team success
• Created evaluation timeline, self-assessment, evaluation, and conducted evaluation meetings

Created a “How to complete performance evaluation form” Project

• Created suggested behavioral guidelines
• Created a “How to Evaluate an Employee guideline”, Set performance standards, set specific goals, throughout the year
• Evaluate the performance results

Timesheets and Payroll Project:

• Compared commissioned salaries vs hourly salaries
• Developed incentives for hourly employees due to low productivity
• Completed analysis regarding sales and peak productivity
• Improved time management through more effective scheduling
• All results presented to Management

Inbound Sales Representative [Cablevision], 1998 - 2007

• Achieved annual sales plan for 9 consecutive years while also maintaining customer satisfaction
• Provided feedback to departments from customers regarding product and services
• Awarded top sales representative of the year in years 2000, 2001, 2002,2005, 2008
• Made sales while also maintaining customer satisfaction
• Provide feedback to various T.C.I. departments on customer satisfaction
• Trained new employees