Indiana Madrid
Rio Rancho,New Mexico
Summary
Personable Office Administrator with 4 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment . Experienced in managing clerical requirements of Circle B office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Office Administration Manager
Circle B Ranch
11.2019 - Current
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Executive Administrator
M Spa
06.2022 - 04.2023
- Planned both internal and external events and staff trainings.
- Managed key executive office staff and prioritized workloads.
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Developed monthly reports.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Represented company at conferences and seminars to boost outreach.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Managed day-to-day development issues.
- Oversaw HR training, coaching, mentoring and staff retention.
- Executed training programs.
- Prepared operational and salary budgets.
- Observed all laws, regulations and other applicable obligations.
- Filed paperwork and organized computer-based information.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Microsoft Proficient
- Social Media Marketing
- Handled incoming and outgoing mail, email and faxes.
- Led staff and vendors in providing high level of service for owner and guests.
Security Manager
Contractor Summit Line Construction
03.2021 - 08.2022
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated protective service operations with other emergency response agencies.
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Supervised team of 4 security personnel during shift.
Education
Continuing Education - Advanced Medical Aesthetics
Aesthetics Acedemy of Idaho
Boise, ID04.2023
Aesthetics License - Aesthetics
The Avenue Academy, A Cosmetology Institute
Albuquerque, NM08.2022
High School Diploma -
Bernalillo High School
Bernalillo, NM05.2018
Skills
- Travel Coordination
- Event Coordination
- Staff Management
- Technical Support
- Operations Management
- Payroll Administration
- Business Administration
- File Maintenance
- Scheduling
- Telephone Reception
- Project Management
- Meeting Coordination
- Spreadsheet Development
- Microsoft Expertise
- Expert in Exel
- Customer Relationship Management (CRM)
- Event and Meeting Planning
- Office Administration
Certification
- Licensed Aesthetician
Languages
Spanish
Native or Bilingual
Timeline
Executive Administrator
M Spa
06.2022 - 04.2023
Security Manager
Contractor Summit Line Construction
03.2021 - 08.2022
Office Administration Manager
Circle B Ranch
11.2019 - Current
Continuing Education - Advanced Medical Aesthetics
Aesthetics Acedemy of Idaho
Aesthetics License - Aesthetics
The Avenue Academy, A Cosmetology Institute
High School Diploma -
Bernalillo High School
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