Indiana Martin

• I made sure the reception area was neat and welcoming, and I always ensured that all guests were promptly taken care of.
• I was there to help out with administrative tasks like filing documents, making copies, and scanning materials.
• Ensure that new customers' identity documents are verified before opening accounts, in accordance with company policies.
• Addressed all customer complaints or issues promptly and in accordance with established protocols.
• Greeted customers warmly and made them feel welcome.
• Explained policies and procedures to visitors.

• I am a courteous front desk receptionist with nearly 3 years of experience. I excel in maintaining the reception area, greeting guests, handling multi-line phone systems, and maintaining office equipment. I have a quick grasp of new software and possess expertise in Microsoft Word.
• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

I have a proven track record of:
- Identifying fraudulent activity or suspicious behavior and immediately reporting it to management.
- Continuously updating knowledge about banking products, services, policies, and regulations.
- Verifying customers' identification to ensure compliance with laws and regulations.
- Answering customer inquiries regarding bank products and services.
- Maintaining confidentiality of all customer records and information according to company policies.
- Receiving and processing customer transactions, including deposits, withdrawals, loan payments, and other banking services.
- Processing wire transfers for customers both domestically and internationally.
- Balancing cash drawers on a daily basis.
- Adhering strictly to all security procedures related to handling money at the teller window.
- Handling large volumes of currency quickly and accurately with minimal errors.
- Issuing and redeeming money orders, cashier's checks, traveler's checks, and savings bonds.
- Counting drawers and reconciling remaining cash to account for deposits and dispersals.