Indiana Pena
Orlando,FL
Summary
Proven Accountant with a track record of enhancing financial accuracy for Empires Tax through expert reconciliation and bookkeeping. Bilingual in Spanish, I excel in high-stress customer service, significantly improving client satisfaction and loyalty. Skilled in Microsoft tools and tax regulations, adept at transforming challenges into solutions and achieving results beyond expectations.
Overview
9
9
years of professional experience
Work History
Accountant
Empires Tax
01.2020 - 04.2024
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Call Center Representative
Conduent Business Services
04.2019 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Delta Airlines Global Services
03.2015 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Real State School
Orlando07.2022
High School Diploma -
Valencia College
Orlando, FL05.2020
High School Diploma -
Lawrence High School
Lawrence, MA05.2014
Skills
- Accounting and bookkeeping
- Accounts Payable and Receivable
- Bank Reconciliation
- Bookkeeping
- Spanish bilingual
- Tax expert
- Microsoft
Timeline
Accountant
Empires Tax
01.2020 - 04.2024
Call Center Representative
Conduent Business Services
04.2019 - 02.2023
Customer Service Representative
Delta Airlines Global Services
03.2015 - 12.2020
High School Diploma -
Real State School
High School Diploma -
Valencia College
High School Diploma -
Lawrence High School
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