Indianna Rogose
Greater Manchester, Oldham
Summary
Experienced and adaptable professional with a background in customer service, prison service (OSG role), and beauty therapy. Skilled in client care, reception duties, administration, and working in fast-paced and high-pressure environments. Confident communicator with strong interpersonal skills, able to build rapport with clients while maintaining professionalism and attention to detail.
Overview
10
10
years of professional experience
Work History
Beauty Therapist & Nail Technician
Self-Employed
01.2025 - 01.2026
- Delivered advanced facial and nail treatments customised to client preferences.
- Fostered a safe and welcoming space for clients.
- Cultivated strong relationships with clients and ensured excellent customer service.
- Coordinated bookings, payments, and social media management independently.
Operational Support Grade (OSG) – Prison Service
HMP Manchester
11.2018 - 01.2025
- Assisted with managing reception control room visits and prison wings.
Supported the sign-in and sign-out process for prisoners, visitors, staff, and vehicles under strict procedures.
Facilitated effective communication between various stakeholders in the facility. - Assisted in searches of individuals' belongings and vehicles.
Supported operation of x-ray machines and monitoring of CCTV systems.
Facilitated security processes to ensure compliance with protocols. - Coordinated prisoner movement and security using radios to enhance operational efficiency.
- Facilitated legal visits and managed prisoner requests through internal systems to ensure compliance with legal protocols.
- Ensured safety, security, and confidentiality by implementing rigorous protocols and training staff on best practices.
Eurocamp Courier (Holiday Representative)
Eurocamp
03.2018 - 10.2018
- Oversaw welcoming of holiday guests, ensuring a positive first impression.
Managed check-in procedures, delivering comprehensive site information for guest satisfaction. - Addressed and resolved customer queries effectively, enhancing overall service quality.
- Demonstrated flexibility by adapting to varied shifts within a bustling holiday setting.
Waitress
Best Western
06.2016 - 03.2018
- Achieved high levels of customer satisfaction through effective service during breakfast and weekend events.
- Facilitated successful execution of weddings, parties, Christmas functions, and sportsman’s dinners.
- Enhanced service efficiency in fast-paced environments.
Streamlined setup and clearing processes for event spaces, resulting in improved operational flow.
Call Centre Sales Advisor
HYC
07.2017 - 11.2017
- Assisted customers in addressing mis-sold payment protection insurance (PPI) claims.
- Clarified service offerings effectively and courteously over the phone.
Operated in a goal-oriented work setting. - Entered precise customer data into company systems.
Education
Nail Technology
Diploma in Nail Technology (RQF Level 3)
Manchester, MAN01-2024
Advanced Skincare & Facial Treatments Course
Accredited Training Practitioner
01-2021
Acting Diploma (College – 2 years, PASS)
Oldham College
01-2017
4 GCSEs -
Oasis Academy Oldham
Skills
Excellent customer service and client care
Strong communication and interpersonal skills
Reception and administrative experience
Experience working in fast-paced, high-pressure environments
Cash handling and till operation
Organisation and attention to detail
Teamwork and independent working
Beauty therapy including advanced facial treatments and nail services
Hygiene, safety, and professional standards
Timeline
Beauty Therapist & Nail Technician
Self-Employed
01.2025 - 01.2026
Operational Support Grade (OSG) – Prison Service
HMP Manchester
11.2018 - 01.2025
Eurocamp Courier (Holiday Representative)
Eurocamp
03.2018 - 10.2018
Call Centre Sales Advisor
HYC
07.2017 - 11.2017
Waitress
Best Western
06.2016 - 03.2018
Nail Technology
Diploma in Nail Technology (RQF Level 3)
Advanced Skincare & Facial Treatments Course
Accredited Training Practitioner
Acting Diploma (College – 2 years, PASS)
Oldham College
4 GCSEs -
Oasis Academy Oldham