Summary
Overview
Work History
Skills
Timeline
Generic

Indianya Richardson

Charleston,SC

Summary

I’m a hardworking young lady when I get to work I’m always doing what I got to do or more . You will never receive any complaint I’m always on it .

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Overview

3
3
years of professional experience

Work History

Cashier

Refuel
Charleston, SC
05.2024 - 06.2024
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Verified customer age requirement for alcohol or tobacco purchases.

Associate Manager

Sonic
Charleston, SC
11.2023 - 04.2024
  • Oversaw inventory levels, making adjustments as needed based on sales trends.
  • Monitored customer complaints and provided timely solutions to improve customer experience.
  • Managed daily workflow of team members to meet organizational goals.
  • Assisted in developing policies and procedures that improved customer satisfaction ratings.
  • Facilitated the development of staff by providing training, coaching, and feedback.
  • Evaluated performance of team members and provided consistent coaching to improve skills.
  • Prioritized and delegated tasks for efficient completion within team environment.
  • Handled responsibilities successfully in manager's absence.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Crew Member

Sonic
Charleston, SC
03.2023 - 05.2023
  • Maintained an organized work area to ensure efficient operations.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Restocked kitchen supplies including food products and utensils.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Informed customers about daily specials in an engaging manner.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.

Crew Member

SUBWAY®Restaurants
Charleston, SC
01.2023 - 02.2023
  • Maintained an organized work area to ensure efficient operations.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Checked expiration dates on all products before serving them to customers.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Restocked kitchen supplies including food products and utensils.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Educated customers on menu items, product ingredients and nutritional values.

Server

Rodney Scott bbq
Charleston, SC
05.2022 - 08.2022
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Followed health safety guidelines when preparing and serving food products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted guests and provided menus.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Online Personal Shopper

Walmart
Charleston, SC
01.2022 - 05.2022
  • Identified opportunities for process improvement within the organization.
  • Reconciled discrepancies between inventory levels and purchase orders.
  • Developed strategies to increase sales and improve customer experience.
  • Assisted in selecting items according to customer preferences.
  • Tracked inventory levels and replenished stock when necessary.
  • Created personalized shopping experiences for each customer.
  • Provided excellent customer service by responding promptly to inquiries and complaints.
  • Greeted customers and provided excellent customer service.
  • Provided detailed product information to customers.
  • Analyzed consumer feedback data to understand customer needs better.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Crew Member

Sonic
Columbia, South Carolina
03.2021 - 12.2021
  • Maintained an organized work area to ensure efficient operations.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Checked expiration dates on all products before serving them to customers.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Informed customers about daily specials in an engaging manner.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Adhered to health department regulations regarding food handling procedures.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Resolved customer complaints in a professional manner.
  • Educated customers on menu items, product ingredients and nutritional values.

Skills

  • Customer Assistance
  • Payment Processing
  • Cash Handling
  • Payment Collection
  • Customer Service
  • Returns processing
  • ID Verification
  • Cash Register Operation
  • Drawer balancing
  • POS Systems
  • Merchandise Restocking
  • Customer service excellence
  • Cash Management
  • Loyalty Program Promotion
  • Money Handling
  • Credit and cash transactions
  • Cleaning and sanitizing
  • Order Taking
  • Customer Relations
  • Cash Drawer Balancing
  • Basic Math Competence
  • Inventory Stocking
  • Work Ethic and Integrity
  • Returns and exchanges
  • Team building

Timeline

Cashier

Refuel
05.2024 - 06.2024

Associate Manager

Sonic
11.2023 - 04.2024

Crew Member

Sonic
03.2023 - 05.2023

Crew Member

SUBWAY®Restaurants
01.2023 - 02.2023

Server

Rodney Scott bbq
05.2022 - 08.2022

Online Personal Shopper

Walmart
01.2022 - 05.2022

Crew Member

Sonic
03.2021 - 12.2021

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Indianya Richardson