Summary
Overview
Work History
Education
Skills
Timeline
Generic

Indica Anderson

Carthage,MS

Summary

Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 5yrs and more years of related experience, including measuring and cutting materials, operating equipment and following work instructions.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

8
8
years of professional experience

Work History

Production Worker

Tyson Foods
Carthage, MS
05.2018 - 08.2023
  • Assisted in setting up production lines for manufacturing processes.
  • Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
  • Followed safety protocols while operating machines and equipment.
  • Monitored production line operations to ensure efficiency and accuracy.
  • Identified defective parts or components and removed them from production line.
  • Reported any issues to supervisor immediately for resolution.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Ensured proper labeling of completed products before shipping out.
  • Communicated with team members regarding tasks assigned during shift.
  • Kept operations area neat and orderly to minimize obstacles.
  • Sorted and packaged products to prepare for processing or shipment.
  • Set up and operated production equipment according to daily work orders and safety procedures.

PCA

sunnydays llc
Forest, MS
02.2023 - 07.2023
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Maintained accurate records of client care services provided on a daily basis.
  • Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Responded promptly to emergency situations according to established protocols.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Assisted patients with recreational activities such as reading books or playing board games.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
  • Answered questions from family members regarding patient's condition or care plan.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.

Team Lead

Pearl river foods
Carthage, MS
01.2017 - 05.2018
  • Loaded and unloaded delivery trucks with pallet jacks and hand carts.
  • Inspected product quality prior to packaging and shipment.
  • Communicated with team members regarding tasks assigned during shift.
  • Tracked production data such as number of items produced per hour, day, week.
  • Provided assistance in loading and unloading containers onto trailers for transport.
  • Organized storage areas for efficient retrieval of items when needed.
  • Ensured proper labeling of completed products before shipping out.
  • Analyzed work orders to determine type and quantity of materials needed for each production batch.
  • Attended regular training sessions to increase machine operating skills.
  • Recorded inspection results after production runs.
  • Weighed and loaded orders according to project specifications.
  • Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Met or exceeded target for on-time customer shipments.
  • Set up and operated production machinery according to specific standards and protocols of company.

Customer Service Representative

Alorica
El Paso, TX
06.2015 - 02.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Leake Central High School
Carthage, MS
05-2013

Some College (No Degree) - Medical Laboratory Technology

Southwest University At El Paso
El Paso, TX

Some College (No Degree) - Medical Assisting

Delta Technical College
Ridgeland, MS

Skills

  • Equipment Troubleshooting
  • Quality Inspection
  • Machine Operation
  • Manufacturing Support
  • Safety Management
  • Product Assembly
  • Quality Inspections
  • Materials Handling
  • Lockout and Tagout Procedures
  • Assembly Procedures
  • Machine Setups
  • Customer Assistance
  • Customer Service
  • Payment Processing
  • Cash Register Operation
  • Drawer Balancing
  • Cash Handling
  • Inventory Management
  • Staff Mentoring
  • Issue Resolution
  • Staff Training
  • Conflict Resolution
  • Customer Service Excellence
  • Money Handling
  • Cleaning and Sanitizing
  • Credit and Cash Transactions
  • Report Generation
  • Consultative Sales
  • Appointment Scheduling
  • Account Updating
  • Product Knowledge
  • Inbound and Outbound Calling
  • Information Security
  • Data Collection
  • Data Entry
  • Paperwork Processing
  • Scheduling
  • Call Management
  • Complaint Resolution
  • Reading Comprehension
  • Sales Closing
  • Professional Telephone Demeanor
  • Team Development
  • Business Development Understanding
  • Technical Support
  • Order Fulfillment

Timeline

PCA

sunnydays llc
02.2023 - 07.2023

Production Worker

Tyson Foods
05.2018 - 08.2023

Team Lead

Pearl river foods
01.2017 - 05.2018

Customer Service Representative

Alorica
06.2015 - 02.2016

High School Diploma -

Leake Central High School

Some College (No Degree) - Medical Laboratory Technology

Southwest University At El Paso

Some College (No Degree) - Medical Assisting

Delta Technical College

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Indica Anderson