Indica Dehart
Tacoma,WA
Summary
Highly professional and motivated delivery driver of 2 years, seeking to hone my exceptional attention to detail, time management, and organizational skills in the data entry industry. A driven, critical thinker with a solid reputation as an individual of high ethical standards and a strong passion for exceeding not only personal, but professional and company goals alike.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Stave Delivery
12.2021 - Current
- Operating an Amazon branded cargo vehicle, promptly and effectively load, transport and deliver up to 500 packages per shift to as many as 210 various residential and commercial locations within strict designated timeframes, ensuring customer and company satisfaction.
- Rewarded as the top driver in the station out of over 200+ other delivery associates based on delivery and driving safety metrics, receiving the “Top Performer” award for November of 2022.
- Navigate diverse routes using GPS and navigation systems, making adjustments when needed by using road knowledge and on the job experience to effectively reduce travel time and increase overall route optimization and delivery efficiency.
- Communicate clearly with dispatchers, drivers and other team members to stay informed of any route/delivery changes, team setbacks or updates, ensuring successful completion of all goals and deliveries, independently and as a whole.
- Minimize company liability and risks by always obeying traffic laws, practicing safe driving, and maintaining a pristine driving record. Received recognition as #1 safest driver on a team of 80+ delivery associates for 6 weeks in a row, determined through safety metrics, while continuing to maintain a high quality and volume of deliveries.
- Honored as the first Stave delivery associate to receive the opportunity to train to operate and deliver solely in the new state-of-the-art electric delivery vehicles by Rivian, positions being limited and reserved only for the top 10-15 most successful drivers within my DSP - based on safety and delivery metrics.
- Successfully operate multiple tech applications simultaneously, such as third-party delivery apps, navigational apps, road safety tracking apps, and other technology.
- Optimize the quality of the goods being delivered by using keen organizational and planning skills to properly load/unload and secure items within the vehicle.
- Provide outstanding customer service, resolving inquiries or concerns promptly, as well as following various and specific demands or delivery requests, resulting in consistently high customer satisfaction ratings.
- Perform routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs, avoiding preventable damage in the future and conserving the value of company assets.
- Entrusted in training all incoming delivery associates within my DSP, ensuring their knowledge of all in-station and on the road duties and responsibilities with a very high success rate, while also encouraging a positive and collaborative “team player” mentality and spirit within.
Housekeeper
Self-employed, Indica's Green Clean
07.2016 - 12.2021
- Operated independently or as a part of a small team to clean, sanitize and maintain over 35 recurring and new residential and business clients.
- Cultivated and strengthened lasting client relationships, engaged closely with each individual to ensure personal needs were met and the highest level of client satisfaction was achieved.
- Executed day-to-day cleaning and sanitization tasks such as scrubbing, disinfecting, dusting, vacuuming, and polishing all surfaces, furniture, (including antiques) and floors in living areas including bathrooms, kitchens, bedrooms and more.
- Completed deep cleaning tasks such as carpet shampooing, window washing, floor waxing, closet organization, ect.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards to secure team safety and lower liability risks.
- Restocked rooms and restroom supplies such as toiletries and linens, as well as made beds and fold laundry for a personal touch with every client.
- Trained and continuously mentored all new personnel in a positive but professional manner to maximize quality of service and performance, as well as promote overall uplifted team collaboration.
- Maintained expenses and inventory for optimal budget tracking, effectively saving company budget by using forward-thinking and making decisions like purchasing items on deals or in bulk for example.
- Oversaw scheduling of cleaning services, using keen organization and planning skills to optimize revenue received as well as increase the amount of clientele serviceable per week.
- Tracked business expenses and income, collected necessary paperwork and receipts, and prepared/filed all tax and legal documentation.
Shift Supervisor
SUBWAY®Restaurants
08.2014 - 07.2016
- Operated independently and as a team as a full-service food provider by taking orders, preparing meals and collecting payments through a POS system.
- Offered superior friendly and efficient service to all customers, handling challenging situations and busy rushes alone and with ease.
- Accountable for opening and closing of the store, as well as balancing out cash drawers and daily inventory without supervision or assistance.
- Trained and mentored all new team members on how to excel at all duties on the service line, in food preparation, replenishing supplies, maintaining cleanliness of the store and service areas, and maintaining an up-beat customer centric experience for all guests.
- Effectively maintained supply levels by conducting and monitoring inventory checks, and reordering food and beverage stock as needed.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products about accordingly.
- Prevented food spoilage and waste, reducing company loss by monitoring dates, rotating stock and following proper storage procedures.
- Communicated effectively with customers to plan large or specialized orders, providing recommendations, samples and responses to particular requests.
- Cleaned and sanitized dishes, utensils, and all of the front line, consistently thinking ahead and preparing/restocking adequate supplies on hand for expected waves of high volume customers.
Education
High School Diploma -
Gates High School
Tacoma, WA01.2014
Skills
- Exceptional time and self-management
- Demonstrated ability to produce high quality work under fast-paced, high-pressure circumstances
- Excellent at multitasking
- Keen attention to detail
- Ability to focus and work independently/in a team for extended periods of time
- Highly organized and efficient
- Critical thinker
- Great leadership qualities
- Dependable and accountable
- Flexible and adaptable
- Customer service oriented
Timeline
Delivery Driver
Stave Delivery
12.2021 - Current
Housekeeper
Self-employed, Indica's Green Clean
07.2016 - 12.2021
Shift Supervisor
SUBWAY®Restaurants
08.2014 - 07.2016
High School Diploma -
Gates High School
Similar Profiles
Kevin John San NicolasKevin John San Nicolas
Delivery Driver Helper at Stave DeliveryDelivery Driver Helper at Stave Delivery
Trystan PresslyTrystan Pressly
Laborer at Independent Stave CompanyLaborer at Independent Stave Company
Charles SmithCharles Smith
Machine Operator at Robinson Stave And CooperageMachine Operator at Robinson Stave And Cooperage