Indigo Byrd
Atlanta
Summary
Adaptable Office Coordinator dedicated to providing first-rate attention to guest and clients needs. Versed in quickly and accurately answering questions. I’m very successful at overseeing office operations, projects, and medical records. I Deliver dynamic service and create positive relationships with clients and co-workers.
Overview
19
19
years of professional experience
Work History
Medical Records Coordinator
Humphrey and Ballard Law
01.2025 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Conducted regular quality assurance reviews on medical records for completeness, accuracy and compliance with applicable laws and regulations.
- Responded to inquiries regarding status of requests for release of confidential information from patients' files.
- Retrieved and distributed medical records to attorneys as requested.
- Maintained client confidentiality by ensuring secure storage and retrieval of medical records.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys organizing files; preparing correspondence; filing documents; and obtaining necessary signatures.
- Maintained client confidentiality in all matters.
- Compiled financial records related to specific cases.
- Provided administrative support to boost firm's document production and legal correspondence
Front Desk Receptionist/Triage Specialist
North Side Hospital
03.2023 - 12.2025
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
Business Office Manager
The Dump Furniture Outlet
07.2017 - 11.2018
- Kept track of personnel files such as applications, performance reports, payroll records
- Created and distributed team newsletters, email updates, and other forms of communication to encourage collaboration and communicate important information to team members
- Evaluated client satisfaction and alerted organizational leaders to any issues
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies
- Aided workplace communication by informing coworkers of specialized requests and requirements
- Day to Day daily operations including scheduling, on boarding paperwork and handing some human resource issues
- Payment Processing
- 3rd Party credit
Assistant Store Manager
Aldo Shoes
06.2016 - 07.2017
- Developed new hire training modules in collaboration with HR
- When the general manager is not present, I am in charge
- Hired and trained new team member an increase in customer satisfaction ratings
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Ensured that the store was properly organized, that customer complaints were promptly addressed, and that questions were promptly answered
- Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions
- Payment Processing Cash/Check/credit
Assistant Store Manager
Off Broadway Shoe Warehouse
05.2014 - 06.2016
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Ensured that the store was properly organized, that customer complaints were promptly addressed, and that questions were promptly answered
- Looked over sales and gross profit reports to see what options there were for each business quarter and what goals we needed to reach
- Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency
- Was in charge of training and supervising associates in customer service and sales techniques
- Conducted mandatory audits to ensure merchandising, inventory, and customer service compliance
Store Manager
Locker Room by Lids
06.2014 - 05.2015
- Generated repeat business through excellent customer service
- Counted cash drawers and made bank deposits
- Built a new store from the ground up by hiring and training a capable team
- All store and staff issues, financial goals, and sales were reported to the district manager
- Meet or exceed store sales and profit targets by inspiring consumer loyalty
- Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods
- Generated repeat business by providing exceptional customer service and positive engagement
Assistant Store Manager, Operations
Rite Aid
12.2013 - 06.2014
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Copied, logged, and scanned supporting documents before filing everything in the patient files
- Hired and on boarding all staff
- Conducted Weekly audits
- Handled cash and nightly deposits
- Provided great customer service
Retail Sales Lead
Ballys Casino
06.2011 - 12.2013
- Reduced inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations
- Cash handling
- Frequent user with micro Pos
- Customer service
Sales Associate
Victoria Secrets
11.2009 - 06.2011
- Used upselling techniques and offered product and service consultations
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
Sales Associate
Sears
06.2007 - 08.2009
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
Education
Associate of Applied Science - Biology
Atlantic Cape Community College
Hamilton, NJ01.2016
Skills
- Team Leadership
- Answering incoming calls
- Routing mail
- Customer-service oriented
- Records management
- Scheduling
- Office administration
- Accurate and detailed
- Personable and outgoing
- Cash/Credit Handling
- Time management
- HIPAA Compliance
- Client confidentiality
- Office Events
- Supply Inventory
Timeline
Medical Records Coordinator
Humphrey and Ballard Law
01.2025 - Current
Front Desk Receptionist/Triage Specialist
North Side Hospital
03.2023 - 12.2025
Business Office Manager
The Dump Furniture Outlet
07.2017 - 11.2018
Assistant Store Manager
Aldo Shoes
06.2016 - 07.2017
Store Manager
Locker Room by Lids
06.2014 - 05.2015
Assistant Store Manager
Off Broadway Shoe Warehouse
05.2014 - 06.2016
Assistant Store Manager, Operations
Rite Aid
12.2013 - 06.2014
Retail Sales Lead
Ballys Casino
06.2011 - 12.2013
Sales Associate
Victoria Secrets
11.2009 - 06.2011
Sales Associate
Sears
06.2007 - 08.2009
Associate of Applied Science - Biology
Atlantic Cape Community College
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