Hi, I’m
Indigo Harris
Fort Worth,TX
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
8
years of professional experience
Work History
HMS Host International
Barista Trainer
06.2022 - Current
Job overview
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Jmprofessional Counseling
Virtual Assistant
01.2018 - 06.2022
Job overview
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Conferred with customers by telephone, chat or email to provide information.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
Wireless Advocates
Sales Representative
04.2015 - 01.2018
Job overview
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Utilized software to manage sensitive client information and update existing and new client profiles.
- Generated new leads through networking and attending industry events.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
North Clayton High SchoolRiverdale, GA
High School Diploma
05.2014
Skills
- Station Preparation
- Solid Problem Solver
- Inventory Management
- Serve Customer Needs
Timeline
Barista Trainer
HMS Host International
06.2022 - Current
Virtual Assistant
Jmprofessional Counseling
01.2018 - 06.2022
Sales Representative
Wireless Advocates
04.2015 - 01.2018
North Clayton High School
High School Diploma
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