Indigo Holley
Summary
Organized server with extensive practice in high-volume dining establishments. I excel in leadership positions and strive to deliver exceptional customer service, I am enthusiastic and reliable, the kind of employee you don't have to worry about! I takes pride in creating a memorable dining experience for guests by anticipating customer needs, connecting with the table, addressing complaints and resolving issues in timely manner.
Overview
8
8
years of professional experience
Work History
Server
Barceloneta
Santa Cruz, California
09.2021 - 06.2024
- Maintained knowledge of Spanish Wine and cocktails & often changed menu items
- Worked in a small team setting.
- Demonstrated strong multitasking skills by managing several tables simultaneously without compromising service quality.
- Trained new staff on steps of service, menu, and prioritization
- Welcomed guests with my positive energy, aiming to create an environment people would want to return to.
Server
Landry's Chart House
Cardiff, California
05.2021 - 09.2021
- Worked in high paced environment, while providing proficient service to customers
- Timed out sending in appetizers, entrees, desserts, etc to the pos machine to come out at necessary times/keep guests happy.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Trainer
Wokcano
Carlsbad, CA
03.2019 - 03.2020
- Served in fast pase environment while maintaining prioritization
- Team member for a brand new restaurant - helped open the restaurant
- Provided knowledge of Asian inspired menu and cocktails to guests
- Worked with POS system to place orders & manage bills
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Server Trainer
La Costa Glen
Carlsbad, CA
09.2017 - 03.2019
- Worked in a fine dining establishment with 5 course meals
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items and recorded order information.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Cook/Cashier/Food Runner/Trainer
Panera Bread
Solana Beach, CA
04.2016 - 08.2018
- Delivered friendly service and knowledgeable assistance.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Provided excellent multitasking skills to maintain the level of cleanliness and order in the cafe on the line and in the dining room.
- Handled cash/POS Machine
Education
Culinary Arts
Cabrillo College
Aptos, CAAssociate of Arts - Psychology
Palomar College
San Marcos06.2021
High School Diploma -
Sunset Continuation
Encinitas, CA06.2017
Skills
- Leadership
- Training Expertise
- Sales
- High Volume Dining
- Service Prioritization
- Exceptional Customer Service
- POS / Square / Cash Handling
Timeline
Server
Barceloneta
09.2021 - 06.2024
Server
Landry's Chart House
05.2021 - 09.2021
Server Trainer
Wokcano
03.2019 - 03.2020
Server Trainer
La Costa Glen
09.2017 - 03.2019
Cook/Cashier/Food Runner/Trainer
Panera Bread
04.2016 - 08.2018
Culinary Arts
Cabrillo College
Associate of Arts - Psychology
Palomar College
High School Diploma -
Sunset Continuation