Summary
Overview
Work History
Education
Skills
References
Timeline
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Indigo Holley

Summary

Organized server with extensive practice in high-volume dining establishments. I excel in leadership positions and strive to deliver exceptional customer service, I am enthusiastic and reliable, the kind of employee you don't have to worry about! I takes pride in creating a memorable dining experience for guests by anticipating customer needs, connecting with the table, addressing complaints and resolving issues in timely manner.

Overview

8
8
years of professional experience

Work History

Server

Barceloneta
09.2021 - 06.2024
  • Maintained knowledge of Spanish Wine and cocktails & often changed menu items
  • Worked in a small team setting.
  • Demonstrated strong multitasking skills by managing several tables simultaneously without compromising service quality.
  • Trained new staff on steps of service, menu, and prioritization
  • Welcomed guests with my positive energy, aiming to create an environment people would want to return to.

Server

Landry's Chart House
05.2021 - 09.2021
  • Worked in high paced environment, while providing proficient service to customers
  • Timed out sending in appetizers, entrees, desserts, etc to the pos machine to come out at necessary times/keep guests happy.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server Trainer

Wokcano
03.2019 - 03.2020
  • Served in fast pase environment while maintaining prioritization
  • Team member for a brand new restaurant - helped open the restaurant
  • Provided knowledge of Asian inspired menu and cocktails to guests
  • Worked with POS system to place orders & manage bills
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Server Trainer

La Costa Glen
09.2017 - 03.2019
  • Worked in a fine dining establishment with 5 course meals
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items and recorded order information.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Cook/Cashier/Food Runner/Trainer

Panera Bread
04.2016 - 08.2018


  • Delivered friendly service and knowledgeable assistance.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines
  • Provided excellent multitasking skills to maintain the level of cleanliness and order in the cafe on the line and in the dining room.
  • Handled cash/POS Machine

Education

Culinary Arts

Cabrillo College
Aptos, CA

Associate of Arts - Psychology

Palomar College
San Marcos
06.2021

High School Diploma -

Sunset Continuation
Encinitas, CA
06.2017

Skills

  • Leadership
  • Training Expertise
  • Sales
  • High Volume Dining
  • Service Prioritization
  • Exceptional Customer Service
  • POS / Square / Cash Handling

References

Elan Emerson - Owner of Barceloneta (415)-298-1912

Amanda Patton - Trusted Friend and Coworker at Barceloneta (510)-570-6504

Mark - Manager of Chart House (949)-290-9133

Tristian Mojica - Manager of Wokcano (760)-622-1445

Krystal Siewart - Manager of Panera (760)-206-7728

Timeline

Server

Barceloneta
09.2021 - 06.2024

Server

Landry's Chart House
05.2021 - 09.2021

Server Trainer

Wokcano
03.2019 - 03.2020

Server Trainer

La Costa Glen
09.2017 - 03.2019

Cook/Cashier/Food Runner/Trainer

Panera Bread
04.2016 - 08.2018

Culinary Arts

Cabrillo College

Associate of Arts - Psychology

Palomar College

High School Diploma -

Sunset Continuation

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Indigo Holley