Indigo Tabasa

San Diego,CA

Summary

Care-focused Phlebotomist bringing 8-year background in Healthcare, specializing in medical record keeping, venipuncture, and compassionate patient care. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in managing operations and top customer service. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

years of professional experience

Work History

Front Desk Phlebotomist

BioReference Laboratories, Inc.

01.2022 - 10.2024

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Managed filing system, entered data and completed other clerical tasks.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, managing incoming and outgoing mail and fax.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Maintained inventory of office supplies and placed orders.
Packaged and shipped specimens to central lab daily.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Conducted venipuncture and other CT procedures, and Centrifuged blood sampled.
Participated in quality assurance and competency assessment initiatives.
Used EMR Software and EPIC to check in patients, review requisitions and verify insurance.

Front Office Manager/ Administrative Assistant

Panorama Research Inc.

05.2018 - 08.2022

Led front office operations, providing smooth building management and maintenance for employees
Implemented new CRM system, resulting in improved guest satisfaction and cost-saving measures, significantly reducing operational expenses
Receptionist Duties, answering phone/emails, record/book keeping and filing
Scheduling meetings and appointments, communicating with Vendors and Suppliers
Payroll/Audit and AP Assistance
Ingoing and Outgoing Mail, shipping/handling
Assisting CEO daily

Receptionist

Dr. Jennifer Wu, DDS

05.2016 - 09.2018

Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Helped patients complete necessary medical forms and documentation.
Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Completed new patient registrations in software to create accurate and comprehensive records.
Managed patient billing processes for timely, accurate payments.
Provided excellent customer service to create positive experiences and build patient trust.
Prepared and processed patient referrals and transfer requests.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Placed new supply orders, managed inventory and restocked clerical spaces.

Skills

AP/ AR proficiency
Customer Service
Bookkeeping
Multitasking
Strong written and Verbal Communication

Calm under pressure
Attention to detail
Scheduling
Documentation and recordkeeping

Accomplishments

NCPT Exam Review Board Member 2024-2025
Official Phlebotomist for the SF 49ers Football Team, Quarterly 2022-2024
OSHA & HIPAA Trained
CPR and AED Trained

Professional Development

NCPT Exam Review Committee Member, 2024-2025
Official Phlebotomist for the SF 49ers Football Team, Quarterly 2022-2024
OSHA & HIPAA Trained
CPR and AED Trained

Timeline