Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Indileika Silverio

Bronx,NY

Summary

Coordinator with 7 years of experience in healthcare staffing and customer service. Proficient in HHA Exchange, HCPLUS, and Microsoft Office Suite. Strong organizational skills and effective communication ensure seamless service delivery and accurate record keeping. Focused on enhancing client satisfaction through consistent caregiver coverage and detailed coordination.

Overview

5
5
years of professional experience

Work History

Senior Scheduling Coordinator

True Care,
White Plains, NY
01.2025 - Current
  • Oversaw scheduling for 100–120 home care patients, ensuring timely caregiver assignments via HHA eXchange.
  • Proactively resolved urgent coverage issues, minimizing service interruptions and prioritizing client needs.
  • Maintained clear communication with caregivers, clients, and families to confirm visits and manage changes.
  • Mentored junior staff, assisted with staffing challenges, and participated in care planning to support operations.

Evening on Call- Staffing Coordinator

True Care,
White Plains, NY
04.2024 - Current
  • Coordinate after-hours staffing, ensuring caregiver attendance, and case coverage.
  • Resolve missed check-ins/outs using HHA Exchange, maintaining accurate records.
  • Communicate detailed updates to the daytime coordinator for seamless transitions.
  • Achieve consistent caregiver coverage, enhancing client satisfaction.

Coordinator

Expert Home Care
Brooklyn, NY
12.2023 - 02.2024
  • Coordinated staffing for 140 patients, ensuring seamless service delivery and patient satisfaction.
  • Completed daily prebilling, maintaining accurate financial records and reducing errors.
  • Liaised with patients, family and MLTC to secure ongoing patient services.

Coordinator

Bestcare inc.
Yonkers, NY
05.2021 - 12.2023
  • Coordinate daily Home Health Aide assignments, ensuring timely and efficient staffing.
  • Handled 80+ customer interactions daily, delivering personalized and polite service.
  • Remain up to date with insurance to ensure Authorizations are up to date.
  • Managed after-hours call center, addressing customer inquiries promptly.
  • Processed timesheets accurately and on time, utilizing HHA Exchange and HCPLUS.

Development/Community Organizing Corps Member (Summer internship)

The Point Community Development Corporation
Bronx, NY
07.2020 - 09.2020
  • Supported development manager in drafting proposals, securing funding, and preparing submission materials.
  • Coordinated internal and external agency events, ensuring seamless execution and high participation.
  • Managed data entry and generated personalized thank you letters for donors, enhancing donor relations.

Education

Bachelor of Science - Business Administration, Marketing & Human Resources, Media Communications

CUNY Lehman College
Bronx, NY
05.2021

Skills

  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Google Calendar
  • Google Docs

Languages

  • English
  • Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Senior Scheduling Coordinator

True Care,
01.2025 - Current

Evening on Call- Staffing Coordinator

True Care,
04.2024 - Current

Coordinator

Expert Home Care
12.2023 - 02.2024

Coordinator

Bestcare inc.
05.2021 - 12.2023

Development/Community Organizing Corps Member (Summer internship)

The Point Community Development Corporation
07.2020 - 09.2020

Bachelor of Science - Business Administration, Marketing & Human Resources, Media Communications

CUNY Lehman College

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