Indira Boult
Atlanta,GA
Summary
Accomplished Assistant Project Manager at Allied Universal Security Services, adept in emergency preparedness and team leadership. Elevated incident response efficiency and fostered professional growth within teams. Demonstrated exceptional problem-solving and interpersonal skills, ensuring high-profile client safety and enhancing team performance. Achieved significant improvements in security operations and employee training programs.
Overview
26
26
years of professional experience
Work History
Assistant Project Manager
Allied Universal Security Services
2014.04 - Current
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Coordinated protective service operations with other emergency response agencies.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
Hotel General Manager
Augusta Hospitality LLC
2010.02 - 2014.03
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw day-to-day operations of 410-room hotel with staff of [60] employees.
Hotel Front Desk Manager
Wyndham Hotel
2005.03 - 2009.07
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel's front desk area.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 410-room hotel with staff of 60 employees.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Security Field Operations Manager
Executive Security Services
2003.05 - 2005.03
- Monitored team performance to assess training requirements and areas in need of improvement.
- Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
- Conducted regular safety audits and implemented corrective measures, ensuring a safe working environment for all team members.
- Oversaw work of 60 personnel, with 2 direct reports.
- Met with senior management to determine needs and develop roadmaps.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Implemented and maintained high standards of quality in all areas.
- Performed daily inspections, charted readings, documented equipment downtime, and oversaw maintenance for equipment.
Security Office Manager
Executive Protection & Detective Services
1998.09 - 2004.08
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate of Applied Science - Medical Office Administration
Medix Allied Health
Atlanta06.2005
High School Diploma -
Richmond Academy
Augusta05.1984
Skills
- Emergency Preparedness
- Security Screenings
- Event security
- CCTV Monitoring
- Vehicle Inspection
- Physical Security
- Report Generation
- Baggage Screening
- Threat Management
- Document Management
- Access Control Management
- Investigation techniques
- Incident Response
- Metal detector operation
- Crime Prevention
- Perimeter Checks
- CPR Certified
- Honest and Dependable
- Active Listening
- Customer Service
- First Aid Certified
- Team Leadership
- Secure Transportation
- Security operations experience
- Adaptable and Flexible
- Legible report writing
- De-Escalation Techniques
- Reliability
- Team Player
- Cooperative Attitude
- Data Entry
- Surveillance
- Detailed Activity Logs
- Risk Assessment
- Team Training
- Background Investigations
- Attentive and Observant
- Emergency Response
- Dispatch
- Security procedures knowledge
- Firearms expertise
- FBS Full-body scanner trained
- Theft Prevention
- Law Enforcement Collaboration
- Punctuality
- Professional Demeanor
- Schedule Coordination
- Visitor screening
- Crisis Management Plans
- Employee and Visitor Screening
- Security Needs Assessment
- Intrusion Detection
- Ground Patrol
- Incident Reporting
- Armed Security Guard Certification
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Analytical Thinking
- Schedule Management
Timeline
Assistant Project Manager
Allied Universal Security Services
2014.04 - Current
Hotel General Manager
Augusta Hospitality LLC
2010.02 - 2014.03
Hotel Front Desk Manager
Wyndham Hotel
2005.03 - 2009.07
Security Field Operations Manager
Executive Security Services
2003.05 - 2005.03
Security Office Manager
Executive Protection & Detective Services
1998.09 - 2004.08
Associate of Applied Science - Medical Office Administration
Medix Allied Health
High School Diploma -
Richmond Academy
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