Indira Cardenal

Reference Assistant

Sunset Strip Medical

Sunrise

10.2020 - Current

Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
Created reports summarizing referral activity on a weekly basis for management review.
Supported healthcare marketing efforts by promoting available specialist services to potential referral sources.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Maintained accurate and up-to-date patient records, including referral status and follow-up information.
Educated patients on how their health plan works so they can make informed decisions about their care options.
Assisted physicians with finalizing reports, speeches or presentations.
Prepared and distributed referral reports to healthcare management, highlighting performance metrics and patient outcomes.
Utilized various healthcare IT systems to schedule appointments and communicate with medical professionals and patients.
Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Completed basic bookkeeping and document filing.
Input customer data into reservation systems and updated to reflect room changes.
Compiled and prepared reports and documents as requested.
Assisted with preparing reports, presentations and other documents as requested by management staff.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.