Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Indira Casanova

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Sales Associate

Party City
04.2023 - 09.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Election Poll Worker

Cameron County Elections Department
10.2020 - 11.2022
  • Marked elector numbers and ballot paper numbers in corresponding registers.
  • Addressed voter questions and concerns.
  • Proofread and edited documents for accuracy and grammar.
  • Checked elector identification and eligibility and marked elector numbers in register.
  • Opened and closed polling booths.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Attended appropriate training sessions and information briefings.

Babysitter

AnnLaura Aguirre
07.2018 - 10.2022
  • Administered medications, following strict instructions from parents and medical labels.
  • Prepared healthy, age-appropriate snacks and meals.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with light housekeeping duties as well as running errands.
  • Taught children basic life skills, manners and personal hygiene.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated positively with children and guardians.
  • Regularly traveled with family to help with vacation activities and childcare.

Server

Marine Military Academy
06.2021 - 07.2021
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Dairy Queen Grill & Chill
05.2019 - 08.2019
  • Answered customers' questions, recommended items, and recorded order information.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Tutor

New Directions HCISD
09.2019 - 03.2020
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.

Education

High School Diploma -

Harlingen High School
Harlingen, TX
05.2020

Skills

  • Internal and External Communications
  • Office Operations
  • Human Resources Department Processes
  • Registration Paperwork
  • Customer Support Needs Assessment
  • Registration Processing
  • Greeting Visitors
  • Administrative Support
  • Food Preparation and Safety
  • Guest Relations Management
  • High-Volume Dining
  • Suggestive Selling
  • Order Accuracy
  • Buffet Setup and Takedown
  • Child Development
  • Routine Management
  • Playing Puzzles and Games
  • Following Directions
  • Parental and Guardian Assistance
  • Time Management
  • Planning Physical Activities
  • Age-Appropriate Routines
  • Bathing and Dressing
  • Exercise and Outdoor Activities
  • Special Assignments
  • Meal Planning and Preparation
  • Administering Medicines
  • Maintaining Safe Environment
  • Language Skills Development
  • Educational Strategies
  • Household Chores
  • Disciplinary Enforcement

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Party City
04.2023 - 09.2023

Server

Marine Military Academy
06.2021 - 07.2021

Election Poll Worker

Cameron County Elections Department
10.2020 - 11.2022

Tutor

New Directions HCISD
09.2019 - 03.2020

Server

Dairy Queen Grill & Chill
05.2019 - 08.2019

Babysitter

AnnLaura Aguirre
07.2018 - 10.2022

High School Diploma -

Harlingen High School

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Indira Casanova