Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

INDIRA CORTEZ

Spring,TX

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified [Job Title] familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

5
5
years of professional experience

Work History

Beauty Advisor

DUFRY HOUSTON
10.2021 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Costumer Service Manager

Lone Star Valet And Parking Services
01.2021 - 09.2022
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
  • Assisted staff with resolving complex customer issues and implementing targeted solutions
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
  • Evaluated employee job performance and motivated staff to improve productivity
  • Relayed customer feedback to cross-functional teams to improve products and services.

Sales Representative

Boost Moblie
04.2020 - 12.2020
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Adhered to company initiatives and achieved established goals
  • Developed key customer relationships to increase sales
  • Created successful strategies to develop and expand customer sales
  • Collected payments and provided accurate change
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals
  • Helped customers find specific products, answered questions and offered product advice
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
  • Answered requests and concerns with friendly and knowledgeable service.

Sales Associate

Duty Free Shoppers
01.2020 - 03.2020
  • Helped customers find specific products, answered questions and offered product advice
  • Developed trusting relationships with customers by making personal connections
  • Increased purchase amounts by cross-selling with similar products
  • Deliver the products that customers bought in the store
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Crew Member

Wendy's
08.2019 - 12.2019
  • Upheld high standards of productivity and quality in operations
  • Prepared food for various recipes by washing, peeling and dicing ingredients
  • Served food quickly for positive guest experiences
  • Interacted pleasantly with guests to deliver quality customer service
  • Answered customer questions and took orders
  • Totaled bills, accepted payments and returned change.

Makeup Artist

Self-employeed
04.2019 - 07.2019
  • Applied makeup to clientele to cover imperfections and create new looks
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind
  • Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines
  • Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria
  • Provided makeup services for weddings, proms and other special events
  • Responded to customer inquiries by phone, email and in person
  • Customized styles, services and products to suit client needs and maintain customer satisfaction
  • Applied water or setting, straightening or waving solutions to hair
  • Used curlers, rollers and curling irons to press and curl hair
  • Scheduled client appointments
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.

Education

GED -

Lone Star College System
Spring, TX
08.2021

High School Diploma -

Preparatoria Regional De Tejupilco.
06.2021

Skills

  • Relationship selling
  • Post-sales support
  • Sales closing
  • Product and service knowledge
  • On-site product demonstrations
  • Negotiation Tactics
  • Customer needs assessment
  • Relationship Building
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Beauty Advisor

DUFRY HOUSTON
10.2021 - Current

Costumer Service Manager

Lone Star Valet And Parking Services
01.2021 - 09.2022

Sales Representative

Boost Moblie
04.2020 - 12.2020

Sales Associate

Duty Free Shoppers
01.2020 - 03.2020

Crew Member

Wendy's
08.2019 - 12.2019

Makeup Artist

Self-employeed
04.2019 - 07.2019

GED -

Lone Star College System

High School Diploma -

Preparatoria Regional De Tejupilco.
INDIRA CORTEZ