Summary
Overview
Work History
Education
Skills
Timeline
Generic

INDIRA DIGUISEPPI

Winter Garden,FL

Summary

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details.

Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Compassionate assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.

Overview

26
26
years of professional experience

Work History

Patient Care Taker

Private Resident
12.2021 - 05.2024
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
  • Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
  • Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
  • Assisted patients with daily living activities for improved quality of life and increased independence.

Medical Receptionist Health Information Management

North Shore Medical University Hospital
02.2019 - 09.2021
  • Greeted patients and visitors in a professional manner
  • Managed incoming telephone calls and directed inquiries to the appropriate department
  • Calendar management, including scheduling appointment for multiple physicians
  • Confirm patient health insurance information, including co-pays
  • Maintain patient records and coordinated referrals to other health practitioners
  • Familiarity with medical billing and coding
  • Maintained a clean environment.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.

Administrative Assistant

Morristown Memorial Hospital
06.2016 - 12.2018
  • Prepared up to 200 patients charts per day on the previous day of their scheduled surgical procedures, including ensuring that all prerequisite tests were adequately reported/recorded, that patients health status did not preclude them from surgery, that their physicians provided approved
  • Interacted with appropriate personnel in multiple departments in hospitals, clinics, and private practices throughout the United States, as necessary, to procure critical information regarding patients prior surgical/medical procedures and history, lab tests, X-Rays, MRIs, etc., integrating such information into their current chart EMRS.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Front Office Manager

Mountain Lakes Construction, Inc
01.1998 - 12.2014
  • Oversaw all daily office business operations, site development and construction corporation, guiding, directing, and delegating assignments to 1 administrative staff to process and execute a range of office functions, including AR/AP, other financial processes, procurement of equipment and materials, answering phones, scheduling clients with the owner for future project contracting and coordination, preparing and submitting bid proposals for state and municipal projects, greeting clients visiting the office, completing necessary project documentation, and much more
  • Significantly involved in the coordination and hiring of a range of subcontracted skilled trades for site development/construction projects and ensuring proof of insurance with 'additional insured' provision, and performance bonding
  • Interaction with various local, Municipality , State ,County and Residential regarding permits, taxation, insurance and work projects
  • Cultivated relationships necessary for pre-construction site surveys with real-time data acquisition, maintaining compliance, ensuring timelines and budget are met.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Client Service Representative

PNC Bank
05.2014 - 11.2014
  • Answered calls from customers requesting a wide range of banking services, including balance inquiries, money transfers, reconciling accounts, questions regarding personal loan payments, and more
  • Determined products/services customers' needs, explaining comprehensive features and benefits, and transferred callers to appropriate personnel to secure agreement and open accounts or make account modifications
  • Collaborated with colleagues to provide optimal solutions for customers
  • Balanced and loaded the atm daily and ordered cash for the vault, keeping all accounts balanced
  • Responsible for assisting customers in person in a bank teller capacity, processing routine transactions, including cashing checks, facilitating deposits, receiving/crediting loan payments, and helping customers make withdrawals, etc.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

Education

GED -

Parsippany High School
Parsippany, NJ
06.2002

MEDICAL BILLING & CODING CERTIFICATION -

VOTECH TRAINING ACADEMY
DENVILLE, NEW JERSEY
05.2013

REGISTERED NURSE PROGRAM (COURSE STUDIES) -

COUNTY COLLEGE OF MORRIS
MORRIS, NEW JERSEY
01.2006

Skills

  • PROFICIENCY IN MICROSOFT OFFICE SUITE- (EXCEL, WORD, OUTLOOK & POWERPOINT)
  • EPIC MEDICAL DATABASE SOFTWARE
  • QUICKBOOKS & POS

Timeline

Patient Care Taker

Private Resident
12.2021 - 05.2024

Medical Receptionist Health Information Management

North Shore Medical University Hospital
02.2019 - 09.2021

Administrative Assistant

Morristown Memorial Hospital
06.2016 - 12.2018

Client Service Representative

PNC Bank
05.2014 - 11.2014

Front Office Manager

Mountain Lakes Construction, Inc
01.1998 - 12.2014

GED -

Parsippany High School

MEDICAL BILLING & CODING CERTIFICATION -

VOTECH TRAINING ACADEMY

REGISTERED NURSE PROGRAM (COURSE STUDIES) -

COUNTY COLLEGE OF MORRIS

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INDIRA DIGUISEPPI