Summary
Overview
Work History
Education
Skills
Timeline
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Indira Edwards

Boynton Beach,FL

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

13
13
years of professional experience

Work History

Operations Manager

IPE Services Limited
Boynton Beach, FL
09.2022 - Current
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Tracked and replenished inventory to maintain par levels.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Supported accident investigations and prepared related paperwork.
  • Measured and reviewed performance via KPIs and metrics.
  • Collected customer fees, managed refunds and provided complete sales documentation.

Transportation Driver

Lyft And Uber - Part-time
Boynton, FL
04.2022 - Current
  • Documented daily mileage, gas and other data.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Transported riders to designated stops according to pre-determined schedules.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Achieved consistently high customer scores due to exceptional service.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Notified dispatchers or company mechanics of vehicle problems.

Client Manager

Community Loan Servicing / Bayview Asset Mgt.
Coral Gables, FL
08.2020 - 09.2022
  • Developed long-term rapport with clients to cultivate loyalty.
  • Focused on achieving highest level of expectations to meet client and company satisfaction.
  • Provided timely and accurate delivery of client communications.
  • Exhibited deep knowledge of products, establishing trust and respect.
  • Valued for input on general operational decisions, goal setting, staff planning and policy development.
  • Identified opportunities to up-sell additional services benefiting client.
  • Collaborated with sales and other internal partners to provide accurate and effective implementations.
  • Conducted highly productive meetings with customers, vendors and matrix partners.
  • Developed and tracked key performance indicators within client services department.
  • Resolved customer complaints regarding sales and service.
  • Managed pipeline of 50-60 clients

Loan Processor

Digital Risk – Preferred & Retail First Mortgage
Boca Raton, FL
10.2019 - 08.2020
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Reviewed initial client documentation to structure and submit loan package.
  • Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Managed conditions sent from underwriting departments.
  • Created and completed loan submission packages.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Updated client account information and records in company databases.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Recommend approval or denial of loan applications and explained reasoning behind decisions.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.

WELMO

Loan Processor
Fort Lauderdale, FL
06.2019 - 07.2019
  • Calculated income, assets and liabilities to meet lender requirements.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Reviewed initial client documentation to structure and submit loan package.
  • Managed conditions sent from underwriting departments.
  • Created and completed loan submission packages.
  • Filed completed packages quickly and efficiently.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Updated client account information and records in company databases.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Informed customers of loan application requirements and deadlines.

Loan Processor

JP Morgan Chase
Downers Grove, IL
09.2013 - 05.2019
  • Calculated income, assets and liabilities to meet lender requirements.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Reviewed initial client documentation to structure and submit loan package.
  • Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Created and completed loan submission packages.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Filed completed packages quickly and efficiently.
  • Structured loan packages by properly analyzing credit reports, income and asset documents.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Updated client account information and records in company databases.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Collaborated with company teams to expedite loan approval processes.
  • Identified valuable solutions for customers with credit problems.

Property Manager

R and D Property Ltd.
Chicago, IL
08.2012 - 08.2013
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Completed lease applications and verifications, notifying prospects of results.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Updated tenant and unit information to keep current in housing database.
  • Drafted and monitored budgets for overall maintenance and operations.

Debt Management Specialist

JPMorgan Chase
Elgin, OR
03.2010 - 08.2012
  • Responded to more than 150 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions and time extensions.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
  • Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
  • Calculated clients' available monthly income to meet debt obligations.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Prepared budgets, financial education tools and referrals on behalf of clients.
  • Reached out to major credit bureaus to obtain records and discuss entries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Bachelor of Science - Communication Studies

Northwest Missouri State University
Maryville, MO
01.1993

MBA - Business Administration And Management

Argosy University Online
Schaumburg, IL

Skills

  • Logistics Oversight
  • Multi-Unit Operations Management
  • Problem-Solving
  • Financial and Cash Flow Analyses
  • Budget Development and Management
  • Staff Management
  • Goal Setting
  • Planning and Implementation
  • Policies and Procedures Implementation
  • Decision Making
  • Customer Service
  • Team Leadership
  • Contract Review and Recommendations
  • Process Improvements
  • Focus and Follow-Through
  • Training Management
  • Hiring and Onboarding
  • Cost Reduction
  • Operations Oversight

Timeline

Operations Manager

IPE Services Limited
09.2022 - Current

Transportation Driver

Lyft And Uber - Part-time
04.2022 - Current

Client Manager

Community Loan Servicing / Bayview Asset Mgt.
08.2020 - 09.2022

Loan Processor

Digital Risk – Preferred & Retail First Mortgage
10.2019 - 08.2020

WELMO

Loan Processor
06.2019 - 07.2019

Loan Processor

JP Morgan Chase
09.2013 - 05.2019

Property Manager

R and D Property Ltd.
08.2012 - 08.2013

Debt Management Specialist

JPMorgan Chase
03.2010 - 08.2012

Bachelor of Science - Communication Studies

Northwest Missouri State University

MBA - Business Administration And Management

Argosy University Online

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Indira Edwards