INDIRA ESTRELLA
New York,NY
Summary
Focused professional with 7 years of experience and a proven knowledge of customer communications, customer satisfaction, and customer service, Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service also Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Lincoln Hospital
04.2017 - Current
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Schedule appointments and maintain and update appointment calendars
- Keep a current record of staff members' whereabouts and availability
- Schedule space or equipment for special programs and prepare lists of participants
- Enroll individuals to participate in programs and notify them of their acceptance
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Assist nurses or physicians in the operation of medical equipment or provision of patient care.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
PATIENT CARE TECHNIAN
Kez MEd medical p.c
03.2017 - 10.2017
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Assist nurses or physicians in the operation of medical equipment or provision of patient care
- Collect specimens, such as urine, feces, or sputum
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Position or hold patients in position for surgical preparation
- Record height or weight of patients
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Remind patients to take medications or nutritional supplements
- Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper
- Set up treating or testing equipment, such as oxygen tents, portable radiograph (x-ray) equipment, or overhead irrigation bottles, as directed by a physician or nurse
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers
- Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel
- Provide information such as directions, visiting hours, or patient status information to visitors or callers.
NURSE AIDE
Jewish home life care
03.2016 - 12.2016
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Check patients' pulse, temperature, and respiration
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Education
GED -
Bronx Community College of The City University of New York
The Bronx, NY05.2015
Skills
- Customer Support
- Call center experience
- Customer Focus
- Complaint Handling
- Client Support
- System Documentation
- Computer Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Service Representative
Lincoln Hospital
04.2017 - Current
PATIENT CARE TECHNIAN
Kez MEd medical p.c
03.2017 - 10.2017
NURSE AIDE
Jewish home life care
03.2016 - 12.2016
GED -
Bronx Community College of The City University of New York
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