Indira Golubovic
San Lorenzo,CA
Summary
Accomplished IHSS Care Provider and Operations Manager with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in Microsoft Office and exceptional at relationship building, I've significantly improved service processes at Home Depot, leading to increased efficiency. Expert in customer service management and negotiation, my approach has consistently resulted in positive outcomes and business growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations/Merchandising Manager
Home Depot
San Carlos, CA, CA
08.2013 - Current
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enhanced visual appeal of displays, resulting in higher customer engagement levels.
- Established strong relationships with vendors, negotiating better terms and conditions for product supply.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Home Care Provider
IHSS In Home Support Services
San Lorenzo, CA
03.2023 - 01.2025
- Assisted with client personal care needs to foster independence and well-being.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Transported clients to medical appointments and social events.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Organized oral medications for clients following dosage and schedule requirements.
- Documented care provided and submitted notes to supervisor.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Monitored medication schedules and administered medications as needed.
Office Assistant
Eris General Constriction
San Francisco, CA
02.2011 - 03.2013
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Assisted with budgeting and financial management to keep office operating within budget.
- Input data into spreadsheets and databases.
Property Manager
Independent Realtor
San Leandro, CA
04.2008 - 06.2010
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Completed annual rent calculations using housing database software.
Education
High School Diploma -
Wallenberg Traditional High School
San Francisco, CA06.2007
Associate of Science - Clinical Nutrition
San Francisco State University
San Francisco, CASkills
- Customer Service Management
- Microsoft outlook, word, and Excel
- Customer service focused on customer satisfaction
- Promotional planning
- Competitor analysis
- Merchandise presentation
- MS office
- Work prioritization
- Marketing savvy
- Negotiation expert
- Positive and constructive feedback
- Sales Leadership
- Performance monitoring
- Business Development
- Teamwork and collaboration
- Relationship Building
- Professionalism
- Exceptional telephone etiquette
Certification
- THE HOME DEPOT- 2014- Executive Arward
Education
San Francisco, CA,San Francisco, CA
Languages
English and Bosnian
Timeline
Home Care Provider
IHSS In Home Support Services
03.2023 - 01.2025
Operations/Merchandising Manager
Home Depot
08.2013 - Current
Office Assistant
Eris General Constriction
02.2011 - 03.2013
Property Manager
Independent Realtor
04.2008 - 06.2010
High School Diploma -
Wallenberg Traditional High School
Associate of Science - Clinical Nutrition
San Francisco State University
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