Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Indira Gomez Castillo

San Francisco,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Cashier, Barista, Server

Cafe La Taza
07.2014 - 03.2024
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Cashier, Barista

Local Roots Cafe
04.2018 - 03.2020
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Cashier, Barista

Cafe Venue
01.2010 - 06.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

GED -

City College of San Francisco
San Francisco, CA
02.2013

Skills

  • Customer Service
  • Cash Register Operation
  • POS Systems
  • Soft selling
  • Table Bussing
  • Food Running
  • Menu Memorization

Languages

Spanish
Native or Bilingual

Timeline

Cashier, Barista

Local Roots Cafe
04.2018 - 03.2020

Cashier, Barista, Server

Cafe La Taza
07.2014 - 03.2024

Cashier, Barista

Cafe Venue
01.2010 - 06.2013

GED -

City College of San Francisco

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Indira Gomez Castillo