Indira Gomez Castillo
San Francisco,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Cashier, Barista, Server
Cafe La Taza
San Francisco, CA
07.2014 - 03.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Cashier, Barista
Local Roots Cafe
San Francisco Naval Communication Station - Stockton, CA
04.2018 - 03.2020
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Cashier, Barista
Cafe Venue
San Francisco, CA
01.2010 - 06.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
GED -
City College of San Francisco
San Francisco, CA02.2013
Skills
- Customer Service
- Cash Register Operation
- POS Systems
- Soft selling
- Table Bussing
- Food Running
- Menu Memorization
Languages
Spanish
Native or Bilingual
Timeline
Cashier, Barista
Local Roots Cafe
04.2018 - 03.2020
Cashier, Barista, Server
Cafe La Taza
07.2014 - 03.2024
Cashier, Barista
Cafe Venue
01.2010 - 06.2013
GED -
City College of San Francisco