Indira Gonzalez
Taylorsville,UT
Summary
Proven leader and dedicated professional with a track record of enhancing customer satisfaction and boosting sales at Aeromexico through exceptional service and relationship-building. Expert in conflict resolution and time management, adept at mentoring staff and managing inventory efficiently. Demonstrates unwavering work ethic and integrity, ensuring operational excellence and team productivity.
Overview
21
21
years of professional experience
Work History
Cashier
Body By Nutrition
10.2024 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Local Manager
Instituto Nacional De Migracion
08.2009 - 05.2019
- Acted as a liaison between corporate headquarters and local branch, ensuring alignment on goals and initiatives and maintaining a unified company vision.
- Improved team productivity by implementing efficient workflow processes and time management techniques.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Optimized inventory management systems, reducing waste and ensuring product availability at all times.
- Worked closely with HR personnel on recruitment efforts, selecting top talent for key positions within the organization.
RESERVATION AND SALES REPRESENTATIVE
Aeromexico
04.2004 - 03.2007
- Increased sales by developing strong relationships with clients and understanding their needs.
- Conducted market research to identify new sales opportunities and expand customer base.
- Improved customer satisfaction by providing excellent after-sales service and support.
- Built rapport with clients, resulting in higher retention rates and repeat business.
- Developed customized solutions for clients, leading to increased satisfaction.
- Resolved client issues promptly to maintain strong business relationships.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Bachelor of Science - Business Administration And Management
Universidad Valle Del Grijalva
Chiapas, MexicoHigh School Diploma -
Santa Ana High School
Santa Ana, CASkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Reliability and punctuality
- Written and verbal communication
- Conflict resolution
- Inventory management
- Decision making aptitude
- Staff mentoring
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Body By Nutrition
10.2024 - 02.2025
Local Manager
Instituto Nacional De Migracion
08.2009 - 05.2019
RESERVATION AND SALES REPRESENTATIVE
Aeromexico
04.2004 - 03.2007
Bachelor of Science - Business Administration And Management
Universidad Valle Del Grijalva
High School Diploma -
Santa Ana High School
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