INDIRA HERNANDEZ
Store Manager
Miami,FL
Summary
Hardworking and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Maternity Leave
1 2024 - Current
Store Manager
TD Bank
04.2023 - 12.2023
- Executed business development skills, including the ability to conceptualize and implement strategies to gain Market Share
- Ensured customer issues were handled appropriately through problem-resolution guidelines
- Built partnerships with local businesses to build the brand in the local market area through strong community involvement
- Coached, developed, motivated, and supported employees to provide superior customer service to every client
- Fostered a robust control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
- Leveraged generated reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment, and loan growth.
Team Lead
Regions Bank
09.2013 - 03.2023
- Selected as part of a company program to coach and train new hires for the South FL Market
- Partnered with branch manager on new business development opportunities and fostered financial wellness within local communities
- Oversaw daily branch activities, including daily store operations, ATM replenishment, team scheduling, coaching associates, hiring decisions, etc
- Responsible for branch performance and holding team members accountable for meeting and exceeding branch sales goals
- Proactively resolved escalated customer and associate issues.
Personal Banker
SunTrust Bank
03.2018 - 10.2019
- Managed lobby activity and assisted customers with platform-based transactions
- Educated customers on digital trends, including mobile, online banking, and digital solutions
- Promoted the Bank's brand within the community through active participation and volunteering in community business groups, initiatives, fundraisers, etc.
Licensed Relationship Banker
JP Morgan Chase
06.2016 - 01.2018
- Managed assigned customers utilizing a proactive and disciplined approach to generate growth in their balances, build lasting relationships, discover financial needs, and tailor product and service recommendations
- Worked with Financial Advisor to offer Investment Banking solutions to high-net-worth customers
- Demonstrated a passion for educating clients on the technology and channels available to them to better monitor, maintain, and handle their bank accounts.
Education
Bachelor of Business Administration and Management -
Florida International University
Miami, FLSkills
Friendly, Positive Attitude
Customer service-focused
Motivating Teams
Coaching and Mentoring
Business Development
Branch Operations Management
Performance monitoring
Computer Skills
Financial product knowledge
Portfolio Management
Certifications
- Bilingual (English and Spanish)
- Notary Public - State of Florida
- 2-15 License - FL State Dept. of Finance
- Series 6 – FINRA
- Registered with the Nationwide Mortgage Licensed System
Timeline
Store Manager
TD Bank
04.2023 - 12.2023
Personal Banker
SunTrust Bank
03.2018 - 10.2019
Licensed Relationship Banker
JP Morgan Chase
06.2016 - 01.2018
Team Lead
Regions Bank
09.2013 - 03.2023
Maternity Leave
1 2024 - Current
Bachelor of Business Administration and Management -
Florida International University