Summary
Overview
Work History
Skills
Timeline
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Indira Martin

Yonkers

Summary

Dynamic Brand Ambassador with a proven track record at MKTG, excelling in customer engagement and communication. Enhanced brand recognition through impactful promotional events and educated consumers effectively. Adaptable and skilled in providing exceptional customer service, consistently boosting sales and fostering positive relationships. Proficient in product knowledge and adept at managing customer inquiries.

Overview

7
7
years of professional experience

Work History

Brand Ambassador

MKTG
02.2024 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Communicated product information with confidence and educated consumers about company.
  • Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.

Stations Agent

New York City Transit Authority
06.2018 - Current
  • Enhanced customer satisfaction by providing timely and accurate information on train schedules and routes.
  • Developed comprehensive knowledge of fare structures, policies, and procedures to effectively assist customers in making informed decisions regarding their travel plans.
  • Maintained a safe and orderly station environment through regular inspections and immediate reporting of any issues.
  • Ensured seamless communication between different departments by relaying pertinent information regarding train delays or service disruptions in a timely manner.
  • Managed crowd control during peak travel times to maintain safety standards for all passengers within the station premises.
  • Handled cash transactions accurately while maintaining strict adherence to financial controls set forth by the company policy.
  • Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Skills

  • Customer service
  • Effective communicator
  • Customer engagement
  • Exceptional communication
  • Adaptable personality

Timeline

Brand Ambassador

MKTG
02.2024 - Current

Stations Agent

New York City Transit Authority
06.2018 - Current

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Indira Martin