Indira Matos
Katy
Summary
Dynamic Reunification Case Manager with extensive experience in social services, skilled in human trafficking identification and crisis intervention. Proven ability to coordinate complex care plans and facilitate stakeholder collaboration, ensuring compliance with federal guidelines. Adept at data analysis and clear communication, fostering successful outcomes for the serving population.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Onsite Reunification Case Manager
Endeavors
Eagle Lake
01.2024 - Current
- Provide onsite case management and support services to unaccompanied immigrants
- Children are currently in federal care
- Identify or vet potential sponsors in the United States according to federal guidelines and standards
- Coordinate care plans for the minors assigned
- Assess the minor and his family in their home country to collect valuable information on the case
- Researching information provided by sponsors to verify the authenticity of the documents
- Coordinate home studies for potential sponsors in cases with red flags of exploitation, human trafficking, or sexual abuse
- Complete the minor’s case until the federal agent approves and requests the release process
- Documenting all communications and contacts with children and family members
- Identify potential human trafficking cases
- Coordinate post-release services for minors and sponsors to facilitate integration into society
Remote Reunification Case Manager 2nd Project
Endeavors
Pecos
09.2023 - 11.2023
- Company Overview: Virtual platform for Migrant Services in accordance with ORR and DHS
- Provide remote case management and support services to unaccompanied immigrants
- Children are currently in federal care
- Identify or vet potential sponsors in the United States according to federal guidelines and standards
- Investigate the background of sponsors and designated caregivers to avoid starting a process of reunification with a person with a criminal history
- Coordinate fingerprint appointments
- Assess the minors and collect valuable information on the case
- Researching information provided by sponsors to verify the authenticity of the documents
- Coordinate home studies for potential sponsors in cases with red flags of exploitation, human trafficking, or sexual abuse
- Complete the minor’s case until the federal agent approves and requests the release process
- Documenting all communications and contacts with children and family members
- Identify potential human trafficking cases
- Coordinate post-release services for minors and sponsors to facilitate integration into society
- Virtual platform for Migrant Services in accordance with ORR and DHS
Adult Services Case Manager – ADI program
Easter seals
Miami
12.2022 - 09.2023
- The Case Manager/Service Coordinator serves as the single point of contact in assisting families to access available services in the community
- Conduct in-person assessments of the adult to determine eligibility under the ADI (Alzheimer and Dementia Initiative) program
- Evaluate the cognitive impairment and the level of care required of the adult
- Create a care plan following the level of care required
- Make referrals for incontinence and medical supplies or other community services available
- Coordinate and approve the service hours either/or for In-Home-Respite service or in a specialized adult daycare
- Conduct semi-annual reviews of the case and renewals
- Facilitate support groups for caregivers in crisis
Remote Reunification Case Manager 1st Project
Endeavors
Pecos
07.2021 - 10.2022
- Company Overview: Virtual platform for Migrant Services in accordance with ORR and DHS
- Provide remote case management and support services to unaccompanied immigrants
- Children are currently in federal care
- Identify or vet potential sponsors in the United States according to federal guidelines and standards
- Investigate the background of sponsors and designated caregivers to avoid starting a process of reunification with a person with a criminal history
- Coordinate fingerprint appointments
- Assess the minors and collect valuable information on the case
- Researching information provided by sponsors to verify the authenticity of the documents
- Coordinate home studies for potential sponsors in cases with red flags of exploitation, human trafficking, or sexual abuse
- Complete the minor’s case until the federal agent approves and requests the release process
- Documenting all communications and contacts with children and family members
- Identify potential human trafficking cases
- Coordinate post-release services for minors and sponsors to facilitate integration into society
- Virtual platform for Migrant Services in accordance with ORR and DHS
Economic self-sufficiency specialist - II
Department of Children and Families
Miami
05.2021 - 06.2022
- Assists supervisor in performance mentoring and technical assistance and provides in-unit training for development or for those employees where problems have been identified
- Perform case reviews as assigned
- Performs operational monitoring, tracking, or casework and completes reports as assigned
- Assists supervisor in handling client complaints and as a supervisory backup in the supervisor's absence
- In this capacity, may be required to process exceptional error-prone/complex cases
- Accurately inputs data into all systems and evaluates the outcome of the system to ensure that eligible individuals receive their benefits
- Reviews and analyzes data from Quality Control and all monitoring sources and provides training sessions in areas where errors were identified
- Review the cases of clients who request a fair hearing to ensure that the case was processed correctly and hold a conference with the client at the supervisor's request
- Participates in committees, work groups, and community activities as directed by the supervisor
- This position will also back up the supervisor when necessary to assist in escalations in the service center Lobby
- Assist customers with complex case problems, improve customer service skills, help the lobby team keep the workflow organized, and assist when needed
- Perform other related duties
Economic self-sufficiency specialist - I
Department of Children and Families
Miami
02.2018 - 05.2021
- Make the initial assessment of applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance
- Learning numerous state and federal program regulations through intensive training before completing case assignments and then ongoing training afterward
- This work is driven by constant reliance on rules
- Instructing clients in completing various forms and reviewing the applications and documents submitted for completeness and consistency
- Determining program eligibility by current regulations using the computer-based eligibility system
- Researching information an applicant provides until satisfactory explanations regarding eligibility status are confirmed
- Reporting cases where identity theft or fraud is suspected
- Advising clients of deadlines, time frames, and necessary actions to be taken
- Working with clients who may not take the necessary actions within the required time frame
- Establishing and maintaining multiple electronic files and conducting regular reviews and updates
- Documenting all communications and contacts with clients
- Planning and organizing a large computer caseload, ensuring that accuracy levels and cases are processed within the specified time frames set by federal and state regulations
- Computing and authorizing grant amounts based on financial and family status
- Reviewing and explaining public assistance amounts to clients and approving payment of monthly benefits
- Keeping up to date on changes in rules, laws, procedures, etc., that affect processing timeliness
Education
Immigration Assistance Specialist - Diploma -
International Education Institute
Miami, FL07.2022
English as a Second Language Intensive Course -
New Professions Technical Institute
Miami, FL03.2017
Accountant Assistant Diploma -
Jimenez Technical University
San Jose, Costa Rica06.2008
Bachelor - Psychology
Ana G. Mendez University
Orlando, FLSkills
- Microsoft Office applications
- Teamwork
- Data analysis
- Documentation proficiency
- Crisis intervention
- Human trafficking identification
- Program compliance
- Problem-solving
- Stakeholder collaboration
- Clear communication
- Empathy and compassion
- Decision-making
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
English
Full Professional
Certification
- Notary Public for the State of Florida. Commission NO: HH294479, from July 29, 2022, through July 28, 2026.
References
References available upon request.
Timeline
Onsite Reunification Case Manager
Endeavors
01.2024 - Current
Remote Reunification Case Manager 2nd Project
Endeavors
09.2023 - 11.2023
Adult Services Case Manager – ADI program
Easter seals
12.2022 - 09.2023
Remote Reunification Case Manager 1st Project
Endeavors
07.2021 - 10.2022
Economic self-sufficiency specialist - II
Department of Children and Families
05.2021 - 06.2022
Economic self-sufficiency specialist - I
Department of Children and Families
02.2018 - 05.2021
Immigration Assistance Specialist - Diploma -
International Education Institute
English as a Second Language Intensive Course -
New Professions Technical Institute
Accountant Assistant Diploma -
Jimenez Technical University
Bachelor - Psychology
Ana G. Mendez University
Similar Profiles
Bernicia HolifieldBernicia Holifield
Disaster Case Management at EndeavorsDisaster Case Management at Endeavors
Jennifer HerreraJennifer Herrera
Lead Case Manager at EndeavorsLead Case Manager at Endeavors
Jeni LlerenaJeni Llerena
Parenting Education Coordinator at EndeavorsParenting Education Coordinator at Endeavors
Tanya PaulTanya Paul
Lead Case Manager at EndeavorsLead Case Manager at Endeavors
Nicole LouvanNicole Louvan
Consumer Electronics Support Agent at Geek SquadConsumer Electronics Support Agent at Geek Squad