INDIRA MESINOVIC
Detroit,MI
Summary
Results-driven Product Owner with a strong background in Agile methodologies, stakeholder management, and end-to-end project execution. With expertise in leading cross-functional teams, optimizing business processes, and delivering high-impact digital solutions. Adept at managing product roadmaps, backlog refinement, risk assessment, and data-driven decision-making to enhance customer experience and organizational efficiency. Proven ability to drive business value through technology, collaboration, and innovation in financial and healthcare sectors.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Owner
Blue Cross Blue Shield of Michigan (Covalent)
01.2023 - Current
- Define and execute the product vision and roadmap, ensuring alignment with regulatory standards and business goals
- Collaborate with IT, Operations, UX/UI, and QA teams to refine user stories, establish acceptance criteria, and drive successful product releases
- Conduct market research and stakeholder interviews to identify opportunities for product enhancements and improved user experience
- Manage the full product lifecycle, balancing technical feasibility with strategic business impact
- Identify project risks, develop mitigation strategies, and support IT teams in resolving production issues while managing multiple concurrent priorities
Product Owner
Ally Financial
03.2022 - 12.2022
- Developed and socialized strategic roadmaps, aligning product goals with company objectives
- Partnered with key business stakeholders to gather and prioritize requirements, ensuring seamless development execution
- Defined and refined Agile backlog, delegating tasks to team members and ensuring timely project delivery
- Conducted regular sprint planning, backlog grooming, and retrospective meetings to optimize team efficiency
Digital Analyst
Blue Cross Blue Shield of Michigan (OpTech)
07.2019 - 03.2022
- Translated complex business needs into functional user stories, managing product roadmaps through Visio and Excel tracking
- Led stakeholder meetings to assess regulatory, compliance, and legal requirements, ensuring alignment with market trends and business goals
- Created detailed story cards in JIRA, prioritized backlog items, and monitored development progress
IT Business Analyst
Capital One
04.2018 - 03.2019
- Assisted IT teams in planning and executing system implementations to enhance operational effectiveness
- Developed IT roadmaps and deployment communication plans for system upgrades
- Provided senior-level technical support for network applications, ensuring smooth operation and troubleshooting issues
Digital Resolutions Specialist
Capital One Financial Corp
06.2013 - 04.2018
- Managed multiple customer inquiries, delivering high-quality digital banking support
- Optimized web chat functions, improving staffing efficiency and service response times
- Consistently achieved a 94%+ customer satisfaction score and a 96%+ associate satisfaction rating
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA01.2013
Skills
- IT Project Management
- Agile Leadership
- Certified Scrum Master
- Agile Methodologies
- Product Roadmap Development
- Backlog Management
- Cross-Functional Team Leadership
- Stakeholder Engagement
- Business Analysis
- Process Optimization
- Risk Management
- Issue Resolution
- Usability Testing
- UX/UI Enhancements
Certification
Certified Scrum Master (CSM), Scrum Alliance, 10/2021, 001267249
Technical Proficiencies
- Project Management Tools: JIRA, Confluence, Microsoft Project, Slack, Sharepoint, Teams
- Programming & Scripting: SQL, JSON, HTML
- CRM & Analytics: Salesforce, Google Analytics
- Compliance & Standards: 508 Compliance, WCAG 2.2 Accessibility, CMS, QHP, Regulatory Compliance
Timeline
Product Owner
Blue Cross Blue Shield of Michigan (Covalent)
01.2023 - Current
Product Owner
Ally Financial
03.2022 - 12.2022
Digital Analyst
Blue Cross Blue Shield of Michigan (OpTech)
07.2019 - 03.2022
IT Business Analyst
Capital One
04.2018 - 03.2019
Digital Resolutions Specialist
Capital One Financial Corp
06.2013 - 04.2018
Certified Scrum Master (CSM), Scrum Alliance, 10/2021, 001267249
Bachelor of Science - Psychology
Virginia Commonwealth University