Indira Rekic
Utica,NY
Summary
Organized, efficient, and experienced Office Manager with 10+years of experience managing office,ranging from 2-10 employees, insurance billing including medicaid & fidelis, payroll,answering phones, dispatching.driving with medical transportation company.
Overview
2025
2025
years of professional experience
Work History
Daycare Assistant/ Youth Care Coordinator
Neighborhood Center
- Duties included:
- Assisting with homework, helping with meals, and escorting children to and from field trips
Resident Counselor II/Activists Coordinator
Rescue Mission Of Cape Fear
11.2022 - Current
- Provided support and guidance to residents in developing life skills such as budgeting, time management and problem solving.
- Organized recreational activities for residents including games, sports and field trips.
- Monitored resident behavior, documented incidents and reported any changes or concerns to supervisor.
Office Manager
Capital District Medical Transportation
01.2010 - Current
- Company Overview: Capital district medical transportation is a non emergency medical transportation company that provides non emergency transportation to anyone in need of such service
- As a office manager i was responsible for end to end oversight of everyone employed by this company in utica office
- Core activities included:
- Ensuring coverage for daily transportation schedule
- Planing and organizing office meetings
- Answering phones and handling all incoming calls
- Scheduling transportation routes
- Billing
- Payroll
- Driving patients to and from doctor offices
- Capital district medical transportation is a non emergency medical transportation company that provides non emergency transportation to anyone in need of such service
Assistant Store Manager
Kmart, Sears Holding
01.2000 - 12.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Housekeeping Manager
Radison Hotel
01.2003 - 01.2009
- Responsible for all employees, and insuring that all rooms are cleaned
- Duties include:
- Making sure there is enough housekeepers on at all times
- And making sure rooms ware cleaned
Education
High School Diploma -
Thomas R Proctor
Utica, NY06.2020
Skills
- Mental Health Assessment
- Suicide Prevention
- Client Advocacy
- Substance Abuse Knowledge
- Individual Counseling
- Crisis Management
- Academic Support
- Activity Planning
- Family relationship development
- Client Relationship Management
- Meal Preparation
- Security Procedures
- Behavior monitoring
- Resident monitoring
- Daily living assistance
- Role Modeling
- Safety practices
- Interpersonal Relationships
Languages
Croatian
Elementary
Timeline
Resident Counselor II/Activists Coordinator
Rescue Mission Of Cape Fear
11.2022 - Current
Office Manager
Capital District Medical Transportation
01.2010 - Current
Housekeeping Manager
Radison Hotel
01.2003 - 01.2009
Assistant Store Manager
Kmart, Sears Holding
01.2000 - 12.2016
Daycare Assistant/ Youth Care Coordinator
Neighborhood Center
High School Diploma -
Thomas R Proctor
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