Mauren Echeverry Salvo
Summary
Reliable, dedicated, and hardworking bilingual professional (fluent in Spanish and English) seeking an opportunity to contribute to your facility. Committed to delivering exceptional patient care and customer service in high-volume environments. Highly organized with a proven ability to manage multiple tasks effectively while maintaining a positive attitude. Eager to take on additional responsibilities to support team objectives and drive success.
Overview
6
6
years of professional experience
Work History
Technical Assistant- MRI /CT
Durham Diagnostic Imaging (Medquest Associates)
01.2024 - Current
- Screen patients prior to exam day
- Assist the patient in completing paperwork
- Obtain medical history from the patient
- Escort the patient to the changing room and ensure they are dressed appropriately for the exam
- Screen the patient for the exam- mainly MRI and CT exams
- Assist the technologist in preparing the exam table (coil selection, changing linen, etc..)
- Research availability and obtain reports requested by Radiologists
- Serve as a liaison between the Technologist and Radiologist
- Assist MRI Technologists in preparing and positioning patients for imaging procedures.
- Provide instructions to patients regarding proper positioning for MRI scans.
- Operate wheelchairs to transport patients safely to the scanning area.
- Assist with set-up of equipment prior to examinations and maintained cleanliness of the MRI suite.
- Stock supplies as needed and ensure that all necessary items are available for each procedure.
- Assist Radiologist and Technologist on Biopsy's
- Review medical history forms prior to scanning to ensure accuracy of data entered into the system.
- Perform accurate hand hygiene, use disposable gloves to remove patients IV
- Monitor patient comfort levels throughout procedures by providing reassurance and answering questions.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
Nursing Care Assistant/Health Unit Coordinator
Duke Raleigh Hospital
03.2023 - 01.2024
- Obtain and record patient data for medical records noting and informing RN of information collected.
- Administer treatment and personal care procedures to patients including, but not limited to, feeding, bathing, changing clothing, bed making, assisting with ambulation, skin care; provide such additional care as required to meet the personal needs and comfort of assigned patients.
- Participate in teaching activities by reinforcing teaching instructed by RN and/or physician as needed.
- Cultivated positive relationships with patients and families, addressed concerns or complaints, monitored patient satisfaction survey data and maintained confidentiality of patient information.
- Assist physician and nurses with physical examinations by helping position patients, changing non-sterile dressing and weighing patients.
- Take and record vital signs, record intake and output. Note and report any changes in patients condition. Turn and position patients.
- Perform finger stick for blood glucose testing.
- Assist with admission, discharge, and transportation of patients. Follow standard precautions and use personal protective equipment as required
- Assemble and maintain patient charts from admission to discharge. Assign nursing staff to communication systems. Prepare and upload paper documents into electronic medical record (epic)
- Participate In own professional development by maintaining required skills validation and attending educational offerings.
Veterinary Receptionist
Magnolia Animal Hospital
06.2022 - 12.2022
- Managed multi-line phone system and pleasantly greeted patients
- Coordinated patient scheduling as well as entering data from pet records and office visits using our designated software (Avimark).
- Issuing invoices for treatment and prescribed medication after each consultation.
- Collected cash, check and credit card transactions with excellent accuracy levels.
- Medical chart preparation for regular appointments and surgery appointments.
- Maintained office and waiting room, Keeping common areas clean and tidy.
- Informing the veterinarian on call of any emergencies that require urgent attention.
- Monitoring the inventory of items for sale by the practice and restocking as needed.
- Adhered to strict HIPPA guidelines to protect patient privacy.
COVID-19 Contact Tracer
Wake County Human Resources
08.2020 - 06.2022
- Bilingual service calling newly diagnosed patients to trace individuals they had contact with and determining exposure.
- Maintaining ongoing virtual communication with contacts or case patients to monitor symptoms.
- Provided educational and informational resources to contacts regarding isolation policies and quarantine measures. As well as following CDC guidelines.
- Performed record keeping by logging client information within secure contact-tracing software. While still maintaining client confidentiality and following HIPPA rules.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Help lead the team when the team lead would not be in office.
Communicable Disease Investigator Assistant
Wake County Human Services
08.2020 - 06.2022
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
- Data entry specialist in NCEDDS ( North Carolina Electronic Disease Surveillance System) working with STD surveillance
- Calling ordering facility's and speaking to health providers, medical assistants, nurses in regards to treatment of the patients
- Informed health providers of proper treatment requirements
- Making sure everything in the patients file is correct then proceeding to report it to the state
- Adhered to strict HIPPA guidelines to protect patient privacy.
Client Scheduling Ambassador
Wake County Human Services
Mass Vaccination Sunnybrook/Covid19 Vaccine Clinic
08.2020 - 06.2022
- Helped patients schedule their following COVID- 19 vaccine
- supervised patients after they had received their vaccine and making sure they were okay
- helping out when there was technical difficulties when using the scheduling websites
- Provided timely, courteous, and knowledgeable responses to information requests.
- Provided clear instructions to patients regarding their upcoming visits.
- Resolved customer complaints in a professional manner.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Worked collaboratively with other team members to meet departmental goals.
- Provided assistance with additional tasks as needed or requested by management.
Interpreter
Quality Staffing Services
06.2020 - 08.2020
- Bilingual customer service
- Spanish interpreter at COVID testing sites
- Interpret procedures for Spanish speaking clients
- Directed clients to where they needed to go be tested
- Register clients and make sure their information is accurate
Cashier
Campbell's Bakery
01.2019 - 11.2019
- Collect cash, checks and credit card payments from customers
- Make change accurately and efficiently
- Pick up phone calls, answer customer’s questions as they arise
- Help with other tasks as needed including managing shelves, tracking inventory, keeping store clean
- Greet customers entering establishment
- Translate when needed.
Education
Regents Diploma -
Wake field High School
01.2020
Wake Technical Community College
Raleigh, NCSkills
- Ability to prioritize multiple assignments
- Works well under pressure
- Customer service experience
- Data Entry
- Multitasking Abilities
- Critical Thinking
- Team Building
Languages
Timeline
Technical Assistant- MRI /CT
Durham Diagnostic Imaging (Medquest Associates)
01.2024 - Current
Nursing Care Assistant/Health Unit Coordinator
Duke Raleigh Hospital
03.2023 - 01.2024
Veterinary Receptionist
Magnolia Animal Hospital
06.2022 - 12.2022
COVID-19 Contact Tracer
Wake County Human Resources
08.2020 - 06.2022
Communicable Disease Investigator Assistant
Wake County Human Services
08.2020 - 06.2022
Client Scheduling Ambassador
Wake County Human Services
08.2020 - 06.2022
Interpreter
Quality Staffing Services
06.2020 - 08.2020
Cashier
Campbell's Bakery
01.2019 - 11.2019
Regents Diploma -
Wake field High School
Wake Technical Community College
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