Indira Wilson

• 12/27/23: Deployed to the Southwest Border in Tucson, AZ

- Alien Personal Property Management: Tagging, bagging, sealing, retrieving, and /or discarding. No searching.

- Assisting Border Patrol with baggage runs and paperwork.

- Managed organizing bagging is numerical order to create a simple, fast system for baggage pickup.

- Aided migrants in search for baggage and personal property.

• 04/01/24: DR4781 Deployed to ROR in Orlando, FL

- Respond to calls from individuals seeking assistance and information regarding FEMA programs and services.

- Provide accurate and timely guidance to callers on eligibility requirements for disaster aid.

- Document all relevant information from callers and ensure proper follow up is conducted as needed.

- Stay up to date on FEMA policies and procedures to effectively assist caller in navigating the application process.

• 06/16/24: DR 4781 deployed to Joint Field Office (JFO) in Austin, TX

- Working inside FEMA Joint Field Office (JFO) in Austin, TX and completing callout and activations during emergency response and recovery operations.

- Provide timely and accurate updates on JFO callout activities and status to ensure effective coordinations and deployment resources.

Utilize GIS mapping and data analysis to identify areas of need and or prioritize resources allocation for disaster response.

• 09/06/24: DR 4806 FL deployed to Perry, FL (MDRC1)

- Assisted manager in all aspects of business operations.

- Greeted guests in with friendliness and professionalism.

- Volunteered to help with special projects of varying degrees of complexity.

- Proofread and edited documents for accuracy and grammar.

- Performed wide-ranging administrative, financial and service-related functions.

- Followed detailed directions from management to complete daily paperwork and computer data entry.

• 11/18/24: DR4844 STOF (Seminole Tribe Of Florida)

- Assisted manager in all aspects of business operations.

- Greeted guests in with friendliness and professionalism.

- Volunteered to help with special projects of varying degrees of complexity.

- Proofread and edited documents for accuracy and grammar.

- Performed wide-ranging administrative, financial and service-related functions.

- Followed detailed directions from management to complete daily paperwork and computer data entry.

• Managed and supervised a team of 10 employees
• Trained new team members by relaying information on company procedures and safety requirements.
• Worked different stations to provide optimal coverage and meet production goals.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated customer needs and feedback to drive product and service improvements.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Frequently inspected production area to verify proper equipment operation.

• Followed all relevant traffic laws and safety regulations.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Updated logs and tracking documents accurately and according to schedule requirements.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.

• Developed and implemented strategies to increase customer satisfaction and engagement.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Performed cash, card, and check transactions to complete customer purchases.
• Managed efficient cash register operations.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Greeted customers and offered assistance for increased customer satisfaction.
• Provided product price information to customers.
• Identified customer needs and wants to enhance customer experiences and boost sales.
• Provided product price information to customers.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate stang shortages.
• Created a inviting environment for customers by maintaining store organization and cleanliness.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Helped customers locate products and checked store system for merchandise at other sites
• Prepared merchandise for sales floor by pricing or tagging
• Rotated stock and restocked shelves to maintain product availability and store appearance
• Managed returns, exchanges and refunds in accordance with store policy
• Answered customer questions about sizing, accessories, and merchandise care
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
• Presented professional image consistent with company's brand values
• Greeted customers and offered assistance for increased customer satisfaction
• Provided product price information to customers
• Identified customer needs and wants to enhance customer experiences and boost sales
• Managed efficient cash register operations
• Engaged in friendly conversation with customer to better uncover individual needs
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
• Created a inviting environment for customers by maintaining store organization and cleanliness
• Listened to customer needs and desires to identify and recommend optimal products
• Provided exceptional services and pleasant shopping experiences to retail customers
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
• Stocked merchandise, clearly labeling items, and arranging according to size or color
• Answered customer questions about products and services, helped locate merchandise, and promoted key items
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
• Used in-store system to locate inventory and place special orders for customers
• Provided exceptional services and pleasant shopping experiences to retail customers
• Prioritized helping customers over completing other routine tasks in store
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
• Developed strong rapport with customers and created positive impression of business