Indirah Lattimore
Charlotte,NC
Summary
Dear Future Employer: I am writing in response to the opening for position, which I believe may report to you. I can offer you seven years of customer service, and retail sales experience , excellent team members skills,and a great eye for detail, all of which should make me an ideal candidate for this opening. I have attached my résumé for your review and would welcome the chance to speak with you sometime. Best Regards, Indirah Lattimore Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Metrolina Eye Associates-Matthews, NC
06.2024 - Current
- Provide exceptional customer service during every patient encounter (in person or via phone)
- Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
- Answer phones (both external and internal); assure prompt, courteous service at all times
- Practice urgency at all times with patient's time, as well as doctor's time and schedule
- Double check insurance authorizations to ensure completion and build accurate flow sheets
- Knowledge of common fees charged for common visits
- Check out patients and collect correct payments
- Manage patient flow in the office
- Complete daily reconciliations / close day / countdown cash drawer
- Comply with all company policies and procedures including HIPAA
- General office duties and cleaning to be assigned by manager.
Customer Service Representative (Remote)
Symphony Placements-Remote
06.2021 - 09.2023
- Conduct outbound calls to customers to provide support and assistance
- Analyze customer needs and provide appropriate solutions
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction.
Spa Attendant/Receptionist
SoJo Spa Club-Edgewater, NJ
10.2022 - 01.2023
- Greeting guests: Welcoming guests and obtaining their names and other relevant information
- Scheduling appointments: Taking bookings and confirming them via phone and email
- Providing information: Answering questions about spa services and products
- Processing transactions: Accepting cash and credit cards, and issuing receipts
- Managing inventory: Placing orders for products and stocking the spa with supplies
- Keeping records: Maintaining records of each client and updating customer information in the database
- Maintaining the reception area: Keeping the reception area clean and orderly
- Assisting with general administrative tasks: Filing, photocopying, and data entry
- Coordinating with other departments: Ensuring customer satisfaction.
Call Center Representative
Spectrum, MIddletown,NY
11.2020 - 05.2021
- Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts
- A tech-savvy problem solver who can multitask to repair a variety of services and equipment
- Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Sales Representative
Verizon-Middletown, NY
12.2019 - 08.2020
- Be heavily engaged with consulting business owners and their executive teams
- Make outbound phone contacts, conduct web demonstrations, present/negotiate pricing, partner with Finance to present business cases for contract re-writes and pricing negotiations, execute contracts via Docusign, manage email campaigns developed in partnership with Marketing, and leverage other digital and inside sales tools across multiple platforms
- Drive revenue through closing orders for additional vehicles and/or asset tracking solutions, and through closing orders for emerging software solutions and services as part of the growing portfolio within Verizon Connect
- Partner with other departments such as Customer Support, Customer Success, Implementation and Installations to ensure their customers' are fully supported at all times
- Drive peer activity and communicate several times daily with the team on sales activity metrics and performance
- Prioritize activity and sales pipeline to achieve goals with an emphasis on managing personal time, productivity and accurate forecasting
- Follow-up on proposals and negotiate contracts with customers in collaboration with Product Sales Account Manager/Managing Partner
- Maintain an accurate pipeline of viable opportunities that you are currently working to secure a contract.
Medical Assistant
Crystal Run Healthcare-Middletown, NY
03.2018 - 07.2019
- Coordinates patient movement and transport from general waiting room to required treatment area
- Interviews patients, measures vital signs such as pulse rate, temperature, blood pressure, weight and height; records information on patient charts
- Prepares treatment rooms for examination of patients
- Drapes patients with covering and positions instruments/equipment as necessary
- Hands instruments/materials to Physician when necessary
- Cleans and sterilizes instruments in accordance to approved OSHA guidelines and procedures
- Inventories and orders medical supplies/materials
- Keys data into computer system to maintain office and patient records
- Acts as backup to Front Office staff when necessary.
Education
High School Diploma - Communications
Ardrey Kell
Charlotte, NC06.2017
Skills
- Customer service
- Cold calling
- Software troubleshooting
- POS
- Negotiation
- CRM software
- Cash handling
- Cash register
- Upselling
- Front desk
- Serving
- Bartending
- Research
- DocuSign
- Salesforce
- Help Desk
- Microsoft Office
- Phone etiquette
- Sales
- Help desk
- Computer skills
- Communication skills
- Inside sales
- Retail sales
- Microsoft Word
- Outbound calling
- Microsoft Powerpoint
- Microsoft Excel
- Data entry
- Customer support
- Medical office experience
- Order entry
- Databases
- Barista experience
- Food service
- Restaurant experience
- Host/hostess experience
- Hospitality
- Guest services
- Medical terminology
- Hotel experience
- B2B sales
- SaaS
- Technical support
- Typing
- Computer literacy
- Organizational skills
- Google Suite
- Medical records
- Vital signs
Certification
Driver's License
Assessments
- Retail customer service, Proficient, 08/01/22, Responding to customer situations in a retail setting
- Work style: Reliability, Proficient, 08/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 08/01/22, Responding to customer situations with sensitivity
- Sales skills, Completed, 10/01/22, Influencing and negotiating with customers
Timeline
Call Center Representative
Metrolina Eye Associates-Matthews, NC
06.2024 - Current
Spa Attendant/Receptionist
SoJo Spa Club-Edgewater, NJ
10.2022 - 01.2023
Customer Service Representative (Remote)
Symphony Placements-Remote
06.2021 - 09.2023
Call Center Representative
Spectrum, MIddletown,NY
11.2020 - 05.2021
Sales Representative
Verizon-Middletown, NY
12.2019 - 08.2020
Medical Assistant
Crystal Run Healthcare-Middletown, NY
03.2018 - 07.2019
High School Diploma - Communications
Ardrey Kell
Driver's License
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