Indira S. Singh Garcia
Pittsburg,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 20 years background building and managing online stores and marketing products to prospective customers.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level seller position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Seller
Self-employeed
12.2018 - 04.2024
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Conducted regular performance reviews of sales processes and strategies, identifying areas for improvement and implementing necessary changes to drive continuous growth.
- Utilized product knowledge to educate customers on features and benefits.
Car Detailing Owner
Transforma Detallado Body Shop
07.2011 - 10.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Owner of Laundry, Ironing and Dry Cleaning Service
El Tendedero
03.2010 - 09.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Advertising Sales Representative
Marketing Solucions
03.2007 - 04.2009
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
- Helped customers in determining design and layout of sold and spec ads.
- Negotiated contracts with vendors and clients.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
Loan Officer
Hilltop Lendind Financial
01.2004 - 02.2006
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Developed and implemented marketing campaigns to attract new customers.
Education
Marketing - Marketing Degree
Universidad De Occidente
Culiacan, Sinaloa Mexico06.2004
Skills
- Customer Engagement
- Marketing Strategies
- Facebook Marketplace
- Contract Negotiation
- Brand Awareness
- Upselling strategies
- Sales Techniques
- Social Media Marketing
- Online and mobile consumer marketing tools
- App marketing
- Recruitment and hiring
- Brand-building strategy
Spanish
Spanish
Native or Bilingual
Timeline
Seller
Self-employeed
12.2018 - 04.2024
Car Detailing Owner
Transforma Detallado Body Shop
07.2011 - 10.2017
Owner of Laundry, Ironing and Dry Cleaning Service
El Tendedero
03.2010 - 09.2014
Advertising Sales Representative
Marketing Solucions
03.2007 - 04.2009
Loan Officer
Hilltop Lendind Financial
01.2004 - 02.2006
Marketing - Marketing Degree
Universidad De Occidente
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